Sales & Account Coordinator (Europe)

Company: Quad Lock
Location: Europe

About Quad Lock

Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionized the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine, and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries, and sales continue to grow worldwide at a rapid pace.

About Our People

At Quad Lock, not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners, and car enthusiasts (of course). But did you know we also have movie buffs, musicians, and entrepreneurs? Most importantly, we’re all super proud to be part of the Quad Lock team.

About the Role

We’re looking for a Sales & Account Coordinator to play a key role in supporting Quad Lock’s B2B sales activities across Europe. Partnering closely with the wider sales team, you’ll help ensure a seamless experience across customer accounts, order management, and sales processes. Acting as a central point of contact for customers, distributors, and internal teams, you’ll be instrumental in keeping operations running smoothly while delivering a high standard of customer engagement.

This is a dynamic role that blends sales coordination, customer support, and account coordination, with the opportunity to contribute directly to commercial growth through structured dealer engagement and B2B Portal activity. While the role is regionally focused, you’ll work within globally aligned systems and processes, giving you exposure to an international business environment and the chance to collaborate cross-functionally across the organization.

What You’ll Do

Sales & Account Support

• Support the Regional Head of Sales and Key Account Managers in the execution of key customer accounts.
• Assist with new line setup, product onboarding, and customer-specific requirements.
• Provide store-level and partner support, including order follow-ups, issue resolution, and coordination.
• Act as a key point of contact for Sales Representatives (independent and distributor-led).

Sales Administration & Order Management

• Process and manage B2B customer orders across internal systems, including NetSuite, Shopify & EDI platforms.
• Manage order updates, backorders, customer communication, and related administrative tasks.
• Support rebates, credits, and payment follow-ups in collaboration with Finance.

Customer Engagement & Operational Coordination

• Manage inbound B2B inquiries and deliver a high standard of customer support.
• Deliver pre- and post-sales assistance, including product advice, order guidance, and issue resolution.
• Onboard new B2B customers and support adoption of the Quad Lock B2B Portal.
• Build strong relationships with dealers, distributors, and retail partners.
• Coordinate with Operations, Supply Chain, and logistics partners to support smooth order fulfillment and issue resolution.

Revenue Support

• Support regional revenue growth through dealer engagement, B2B Portal activity, and customer retention initiatives.
• Identify opportunities to improve customer engagement, increase repeat purchasing, and overall account performance.

Systems & Process Alignment

• Maintain accurate data across CRM, ERP, and reporting systems.
• Operate in line with global systems, processes, and data standards.
• Contribute feedback to support continuous improvement across tools, workflows, and customer experience.

What You’ll Bring

Essential Skills & Attributes

• Previous experience in Sales Administration, Customer Support, or Account Coordination, or a similar B2B support role.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong systems capability, ideally with NetSuite, Shopify, Monday.com, or similar platforms.
• High attention to detail with strong follow-through and ownership of tasks.
• Proficiency in Microsoft Excel and/or Google Sheets.
• Excellent communication and relationship-building skills across customers and internal stakeholders.
• Customer-focused mindset with a proactive and solutions-oriented approach.
• Comfortable supporting light outbound activity and revenue-generating initiatives.
• Fluent English required; additional European languages highly regarded.

Desirable Experience

• Experience in wholesale, distribution, or retail environments.
• Exposure to logistics, fulfillment, or 3PL coordination.
• Experience supporting distributors or field sales teams.
• Familiarity with B2B eCommerce or portal-based sales environments.
• Understanding of Quad Lock products and customer base, or the ability to quickly build product knowledge.

What It’s Like to Work at Quad Lock

At Quad Lock, our customers mean the world to us, but so does our team. By joining us, you’ll be able to take advantage of the amazing perks we have on offer:

• 🌏 Flexible ways of working to support our hybrid working environment.
• 🏃‍♀️ Health & Wellbeing allowance to invest in your wellbeing.
• 📱 Technology allowance to stay connected.
• 🧠 Dedicated learning & development allowance for continuous growth.
• 🫶 Volunteer Leave to support causes you’re passionate about.
• 🌐 Employee Assistance Program for team members and their families.

You’ll join a highly cohesive, vibrant, and collaborative culture in a business where you can continue to build your skill set. This is a chance to grow and develop your career while working in an environment with like-minded colleagues who love what they do, encourage and promote innovation, and bring a contagious energy to work every day!

Join the Team

Quad Lock is an equal opportunity employer, committed to supporting a diverse and inclusive work environment. If you’re looking to grow your career with us, we’d love to hear from you! Don’t be afraid to stand out, back your achievements, and show us what makes you the best candidate for the role. Even if you don’t meet every single requirement, we encourage you to apply!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.