Market Executive, Canada - Trip.com Group

Trip.com Group, a leading global travel service provider, is seeking a Market Executive for its Accommodation business unit. This role will focus on developing and sustaining strong partner relationships within the Canadian market.

This is a Full-Time, Remote position based in Vancouver, Canada. The candidate must be based in Vancouver and possess valid working authorization in Canada (no sponsorship provided).

About Us

Trip.com Group, comprising Trip.com, Ctrip, Skyscanner, and Qunar, helps travelers worldwide make informed bookings and enables partners to connect their offerings with users. Our mission is to "pursue the perfect trip for a better world."

In this Role, you'll get to:

• Assist Market Managers & Senior Market Managers in developing and sustaining strong partner relationships by providing support services to hotel partners (room types, rates, promotions, availability & content).
• Ensure partner hotels' product is consistently optimized and competitive on external sites by operating internal portals.
• Communicate with hotel partners on behalf of Trip to ensure a smooth customer check-in process.
• Resolve payment disputes between hotel partners and Trip.
• Execute effectively based on KPI metrics set by the management team.
• Perform other reasonable duties as assigned.

What you'll Need to Succeed:

• Language: Proficiency in English.
• Work Authorization: Valid working authorization in Canada (no sponsorship).
• Education/Experience: Bachelor's or Master's degree in a related field, or equivalent related professional experience.
• Industry Experience (Plus): Over 1 year of working experience in hotel reservations, travel agencies, tour operators, or OTAs.
• Attributes: Positive and enthusiastic team player with high service consciousness.
• Skills: Detail-oriented, fast learning capability, able to work independently with minimal supervision, and comfortable in a multi-tasked, fast-paced environment.
• Software: Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Behavioral Requirements:

• A desire to learn and improve.
• Integrity is fundamentally important.
• A passion for making travel experiences better for everyone.
• Naturally inspiring.

Why Trip.com Group?

• A stage to unleash your full potential and drive global impact.
• An open and inclusive culture that supports and respects team members.
• Define your own career trip and celebrate your successes.

Find more job opportunities at https://careers.trip.com.