Director, Sales Operations

Director, Sales Operations - SmarterDx (Remote)

SmarterDx, a Smarter Technologies company transforming healthcare payment through clinical AI, is seeking a highly analytical and commercially minded Director, Sales Operations. This fully remote US-based role will lead core sales operations functions, including forecasting, pipeline management, GTM analytics, CRM governance, sales process design, and planning. You will serve as a strategic operating partner to Sales, Finance, Customer Success, Marketing, Product, and Executive Leadership.

About SmarterDx:
SmarterDx's platform connects clinical context with revenue intelligence, helping health systems recover missed revenue, improve quality scores, and appeal denials. Join us to optimize the healthcare system.

What You’ll Do:

• Sales Operating Rhythm & Forecasting: Own and improve the sales operating cadence (forecast calls, pipeline reviews, executive reporting). Drive forecast accuracy, pipeline discipline, and accountability. Develop forecasting models.
• Pipeline Management & Sales Process: Define, document, and enforce sales process standards. Monitor pipeline health to identify gaps. Drive cross-functional alignment around the customer lifecycle.
• GTM Analytics & Commercial Insights: Build and maintain sales performance reporting (bookings, pipeline, conversion, win rate, etc.). Partner with Finance on planning, quota setting, and revenue forecasting. Create scalable dashboards.
• CRM Governance & Systems Enablement: Act as a business owner for Salesforce sales processes. Define business requirements for CRM enhancements and data quality controls. Drive CRM adoption and data hygiene.
• Planning & Cross-Functional Execution: Support territory design, quota modeling, and capacity planning. Partner with various departments to improve end-to-end commercial execution. Bring structure to ambiguous business problems.

What You Bring:

• 10+ years of experience in Sales Operations, Revenue Operations, Commercial Operations, GTM Strategy, or a related analytical role.
• Experience directly supporting enterprise B2B sales teams, preferably in SaaS, healthcare technology, data, AI, or revenue cycle management.
• Strong command of Salesforce (opportunity management, reporting, forecasting, governance).
• Advanced analytical skills in Excel/Google Sheets (forecasting, capacity planning, pipeline conversion models).
• Demonstrated ability to build executive-ready reporting and translate data into business insights.
• Strong understanding of enterprise sales processes.
• Exceptional attention to detail and high standards for data quality and process discipline.
• Strong communication and stakeholder management skills.
• Nice to Haves: Experience in healthcare technology, provider-facing SaaS, revenue cycle management, clinical AI; experience supporting annual planning, quota design, sales compensation; experience with GTM tools (HubSpot, Clari, Gong, Outreach, etc.); familiarity with enterprise health system buying cycles.

Compensation:
$195K to $215K base + benefits.

Benefits:

• Medical, Dental & Vision (75% premium coverage).
• Generous Paid Parental Leave (Up to 12 weeks).
• Remote-First Team (Work from anywhere in the U.S.).
• Unlimited PTO & 10 Holidays.
• 401(k) with Traditional & Roth Options (4% match).
• Minimal Bureaucracy.
• Incredible Teammates!