Learning Experience Designer – Revenue Enablement

Company: Freshworks
Location: San Mateo, CA Headquarters (Hybrid: 3x/week onsite)
Annual Base Salary: $115,000 - $150,000 USD

About Freshworks:

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, easy to use, and quick to deliver results. With a people-first approach to AI, we empower employees and enhance organizational productivity. Over 72,000 companies trust Freshworks' CX and EX software.

The Opportunity:

Freshworks is seeking a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you will lead the design and development of impactful, measurable eLearning programs and resources to empower Freshworks teams to sell our products effectively. You will partner closely with Sales, Solution Engineering, and Professional Services teams to create educational content and training materials that enhance sales performance.

Key Responsibilities:

• Technical Sales Enablement: Design and build technical eLearning certifications for Solution Engineers, Professional Services, and Channel Sales teams.
• Digital Technical Training: Develop interactive eLearning modules, simulations, and knowledge checks focused on complex integrations, platform configuration, and custom solution delivery. Create competitive deep-dive content and objection handling scenarios.
• Pre-Sales Technical Content Creation: Lead the creation and maintenance of technical validation documents, reference architectures, deployment guides, and demo scripts. Co-develop and validate partner technical enablement materials.
• Collaborative Curriculum Design: Partner with cross-functional teams and Subject Matter Experts (SMEs) using AGILE methodologies.
• Global Scalable eLearning: Design and deliver cutting-edge digital training solutions that are scalable globally, creating engaging courses, exercises, tutorials, job aids, and knowledge assessments.
• eLearning Design & Development: Utilize advanced eLearning authoring tools, focusing on content structure, clarity, and effective writing.
• Information Architecture: Craft clear and logical information structures and apply learning science principles.
• Measurement & Continuous Improvement: Design assessments to measure learner performance and business impact. Evaluate training solutions and implement iterative improvements based on data and feedback.

Qualifications:

• 6–10 years of experience designing eLearning and digital training experiences for technical sales audiences.
• Direct experience in a Sales Engineer, Solution Engineer, Professional Services, or comparable technical role.
• Strong understanding of the end-to-end Solution Engineering/Pre-Sales cycle.
• Technical aptitude to understand and articulate complex SaaS platform architectures, integration strategies, and competitive differentiators.
• Professional knowledge of eLearning authoring tools (Articulate 360, Camtasia, Vyond, Canva, Adobe Creative Suite).
• Experience facilitating design workshops with stakeholders.
• Strong organizational and project management skills.
• Exceptional writing and editing skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive and adaptable mindset.

Additional Information:

• Hybrid role with onsite expectations of 3x/week (Tues - Thurs) in San Mateo, CA.
• Annual base salary range: $115,000 - $150,000 USD, eligible for a target bonus.
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, equity + ESPP, flexible PTO, and more.
• Adoption and parental leave benefits.
• Freshworks fosters a diverse and inclusive environment.