Product Manager, Financial Operations

Company: Primer
Location: Remote-first, globally distributed

About Primer:
Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world's best companies rely on.

About the Financial Operations Team:
Getting paid is only half the story. Understanding and managing those payments is where the real work begins. In the Financial Operations team, we build the tools and infrastructure that let merchants take control of their payments: reconciling funds, resolving disputes, monitoring performance, and automating operations. We also own Global Accounts, enabling merchants to hold, manage, and move funds across currencies and markets. The team spans Reconciliation, Disputes, Monitors, Workflows, Operations Automation, Global Accounts and FX, Account Management, and Dashboard Login (SSO). As a Product Manager here, you will own a sub-area within that: a coherent slice of the product where you own the problems, the prioritisation, and the outcomes over multiple quarters. You will work day-to-day with a dedicated engineering team and design partner, alongside GTM, and report into the Product lead for the area. Primer is remote-first and globally distributed. We run on written thinking, low bureaucracy, and real ownership.

What You Will Be Doing:

• Owning the outcomes for your sub-area of Financial Operations over multiple quarters, not just shipping a backlog.
• Defining the problems worth solving in your scope by synthesizing merchant feedback, support and dispute data, competitive moves, and platform constraints.
• Planning and delivering initiatives independently, making real-time trade-offs on scope, sequencing, and quality to protect both timelines and outcomes.
• Writing specs that anticipate the edge cases that actually matter in payments operations: reconciliation breaks, dispute lifecycles, currency and settlement complexity.
• Partnering closely with engineering on feasibility and technical trade-offs, and defining the leading and lagging metrics that indicate whether your sub-area is working.
• Owning launch readiness and driving rapid post-launch iteration based on data.
• Representing your sub-area to merchants and internal stakeholders, turning operational complexity into clear product decisions.

What We’re Looking For:

Must-haves:

• A track record of owning a product sub-area or significant feature set end-to-end, with outcomes traceable to your decisions.
• The ability to define problems independently from messy inputs, rather than waiting for a fully formed brief.
• Sound, autonomous trade-offs on scope, quality, and technical debt within your scope.
• Enough technical fluency to partner with engineers on feasibility and integration implications.
• Clear, structured communication that keeps engineering, design, and GTM aligned and surfaces risks early.

Nice-to-haves:

• Experience in payments, fintech, or operational and back-office products such as reconciliation, disputes, ledgers, treasury, or FX.
• Comfort with data analysis to define and track outcome metrics.

You May Not Like It Here:

• Financial operations is detail-heavy and unforgiving. If you prefer broad, abstract product work to getting the details exactly right, this will frustrate you.
• You are expected to define what is worth solving in your sub-area, with support rather than direction.
• We are remote-first and async by default. If you need people physically around you to do your best work, this is a real adjustment.
• Feedback here is direct and frequent. You are expected to give it as well as take it.

✅ A Typical Interview Process:

• An initial intro call with a Talent Partner.
• An interview with the Hiring Manager.
• Challenge Stage.
• A final, values-alignment interview.

What’s the Culture Like at Primer?

We’re building a culture where people can do their best work and be proud of the impact they have. You’ll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants. We work remotely, and have done since day one. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and co-working space access worldwide. The work is challenging, but comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success.

Our Benefits:

• Fully remote and globally distributed.
• Competitive share options.
• Uncapped holiday, with 25 days minimum to be taken.
• Co-working space access.
• Workations & Company Retreat.
• The best equipment for your role.
• £500 towards your home office setup.
• Generous learning budget.
• Private Medical Insurance.
• A broad set of additional perks and benefits (depending on location).