Global MSP Sales Director

Company: JumpCloud®
Location: Remote (US)

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. We consolidate identity, device, and access management, providing intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations eliminate complexity and optimize AI risk, ensuring secure access to resources for people and agents.

Position Overview

We are seeking an experienced, strategic, and results-driven Global MSP Sales Director to lead and scale our Managed Service Provider (MSP) business. You will have end-to-end accountability for the global MSP revenue lifecycle, managing both net-new partner acquisition and existing partner growth. This role involves leading a team of Partner Account Executives (PAEs) and Business Development Representatives (BDRs) focused on acquiring new MSPs, alongside a dedicated MSP Account Management Team driving retention, health, and expansion. You will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.

Key Responsibilities

Strategic Leadership & Revenue Ownership

• Define and execute the global MSP go-to-market (GTM) strategy to achieve ambitious net-new partner acquisition and net revenue retention (NRR) targets.
• Provide direct leadership, coaching, and performance management to the global team of PAEs, BDRs, and Account Managers.
• Own global forecasting, pipeline management, and revenue reporting for the MSP business unit.

Existing Partner Account Management & Expansion

• Oversee the global MSP Account Management function to ensure high partner satisfaction, platform adoption, and operational retention.
• Standardize account health metrics, Quarterly Business Reviews (QBRs), and growth blueprints to drive adoption and expansion within the existing partner base.
• Focus on Partner Success as an engine for growth, building frameworks to help MSPs successfully bundle, upsell, and resell JumpCloud solutions to their end-customers.

New Partner Acquisition (Direct PAE & BDR Management)

• Manage the team of Partner Account Executives (PAEs), ensuring high-velocity execution in qualifying and converting inbound MSP leads.
• Oversee and optimize outbound pipeline generation strategies executed by the BDR team and PAEs.
• Actively participate in major industry events, conferences, and roadshows to represent the company, build executive relationships, and generate high-value pipelines.

Cross-Functional Collaboration & GTM Alignment

• With Partner Enablement: Collaborate to drive partner success and velocity by expanding specialized MSP courses and certification tracks.
• With Channel Leadership: Partner to refine, iterate, and optimize our overarching MSP Partner Program (tiers, incentives, requirements).
• With Marketing: Partner to design, execute, and measure high-impact demand generation and account-based marketing campaigns tailored to the MSP audience.
• With Product & Product Marketing: Act as the “voice of the MSP,” synthesizing field feedback to influence the product roadmap and perfect pricing, packaging, and positioning.

Required Qualifications & Experience

• Experience: 8+ years of B2B SaaS sales leadership experience, with at least 4+ years explicitly managing MSP/Channel Partner sales and account management teams globally or across major regions.
• Direct Team Management: Proven success managing and scaling a multi-tiered sales organization (hunting and farming functions).
• MSP Domain Expertise: Deep comprehension of MSP operations, business models, and technical ecosystems.
• Program & Enablement Alignment: Experience aligning sales execution with formalized partner certification pathways and global channel partner programs.
• Data-Driven Leadership: Proficient in CRM (e.g., Salesforce, HubSpot) and PRM tools for dashboards, forecasts, and attribution models.
• Travel: Ability to travel globally for partner visits, QBRs, and channel events (approx. 25–30%).

Compensation & Benefits

• Colorado Compensation: The approximate annual compensation range for this role in Colorado is $220,000 - $290,000, including base salary and any related bonuses or commissions.
• US Benefits: Comprehensive benefits package including medical, dental, vision insurance, FSA, EAP, disability, life insurance, and a 401k savings plan with match. Flexible paid time off policy.

Location

• Remote First (US-based; must be located within one of the 50 U.S. States).

Language

• Fluent in English (speaking and writing) is required for internal business and interviews.

Why JumpCloud?

Thrive in a fast-paced, SaaS-based environment solving challenging technical problems. Work with talented individuals passionate about our mission. We encourage out-of-the-box thinking and value unique ideas. You’ll have a voice in the organization, working with a seasoned executive team and a supportive board in a proven market.

Equal Opportunity Employer

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice

Be aware of potential scams. JumpCloud will never ask for personal account information or payment. All official communication will come from @jumpcloud.com email addresses. Report suspicious activity to [email protected].