Product Manager, Reporting & Data Experiences

Company: Toast
Location: (Not specified)

About Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, enabling business owners to operate, increase sales, engage customers, and keep employees happy.

About the Role

In this role, you will shape the future of how customers interact with their data by designing intuitive reporting products, delivering actionable insights, and building the APIs that empower internal teams to innovate on Toast’s data advantage. This role is pivotal to unlocking the full potential of our restaurant data for customers and for Toast. You will collaborate with teams across Toast to transform complex data into meaningful insights that drive restaurant success while creating the foundational systems that fuel data-driven decision-making across Toast. If you’re passionate about delivering exceptional user experiences, thrive at the intersection of strategy and execution, and are eager to make an outsized impact, we’d love to have you on our team.

You are obsessed with customers and how they work. You wake up thinking about how to help our customers understand their data, and how we can bring the right amount of context to that data. You love solving complex problems, looking across experiences, and scaling simplicity for customers and for internal teams. You are grounded in user feedback, cross-functional partnership, and can translate customer and user needs and product vision into world-class experiences that work at scale.

You have a proven track record of building and shipping user-facing experiences that include explaining complex information in simple ways. You understand the power of AI and how to measure and evaluate the success of cross-cutting experiences like reporting.

A Day in the Life (Responsibilities)

• Own and drive the roadmap for reporting, defining how to deliver a consistent, high-quality customer experience across products and lines of business.
• Work closely with customers, designers, and developers to concept, prototype, ship, measure, and improve reporting and data experiences across Toast surfaces.
• Partner with multiple teams to deliver insights and context to customer data.
• Help define and implement how we use data to power AI experiences.
• Research and get to know customers (internal and external) directly.
• Champion customer needs across Toast by building strong relationships horizontally and vertically.

What You'll Need to Thrive (Requirements)

• Experience as a product manager, including API design and management, reporting products, platform thinking, and building customer-facing data experiences across web and mobile.
• Experience developing and launching products with cross-functional constraints, working collaboratively and effectively with cross-functional teams.
• Exceptional communication skills, able to work well with architects, engineers, designers, customers, executives, and functional leaders outside of R&D.
• Passion for and knowledge of the role data plays for R&D teams, including how to structure data for use in AI-driven products.
• Entrepreneurial mindset and ability to create a compelling product vision.
• Ability to take ownership of an existing product, improve and iterate on it, including setting, measuring, and optimizing key metrics.

AI at Toast

At Toast, we believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines and are inspired by how employees are already driving real value with them. The people who thrive here embrace changes that allow us to build more for our customers.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that attract, retain, and motivate the best talent. Our total rewards package goes beyond earnings potential and supports a healthy lifestyle with flexibility. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

We use AI tools to support recruiters and interviewers with tasks like note-taking, summarization, and documentation to ensure they can focus on the conversation. All hiring decisions are made by people. Learn more: https://careers.toasttab.com/ai-in-hiring.

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we empower the hospitality community. Learn more about in-office expectations by region: https://careers.toasttab.com/locations-toast.

Diversity, Equity, and Inclusion

At Toast, our employees are our secret ingredient. We embrace diversity with authenticity, inclusivity, respect, and humility, embedding these principles into our culture to create equitable opportunities for all.