Customer Service Rep I

Customer Service Representative I (CSR I)

What's the Short Version?

A Customer Service Representative I (CSR I) provides world-class customer service for all internal and external customers, utilizing excellent in-depth knowledge of company products, processes, programs, and technology.

What Will You Be Doing?

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers, including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Less than 1 year of customer service experience.
• Strong verbal and written communication skills.
• Ability to multi-task and be detail-oriented.
• Results-oriented with a strong sense of accountability and urgency.
• Ability to meet accuracy and productivity expectations.
• Displays strong organizational and time-management skills.
• Demonstrates the ability to consistently work well in a team environment.
• Must have basic math and computer skills.
• Experience with Salesforce and/or ODY a plus.

What's Our Offer?

• Salary Range:
• $20.82 - $25.00 (WA, NJ)
• $19.05 - $22.88 (MN, NV, TX, VA)
• $18.32 - $22.00 (Other locations)

To Apply:

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