Manager People Operations

Manager, People Operations (Remote or Hybrid)

Organization: KIPP Foundation
Location: Remote (preferred, or NYC/Chicago offices)
Salary Range: $83,200 - $99,000 annually

About KIPP Public Schools & KIPP Foundation:
KIPP Public Schools is a national network of tuition-free public charter schools dedicated to preparing students with the skills and confidence for future success. We serve nearly 210,000 students across 279 schools, supported by nearly 16,500 educators. The KIPP Foundation supports these schools by developing educators, providing resources, promoting innovation, and facilitating knowledge sharing.

Our Values:

• Excellent Results for Students: Prioritizing student outcomes and maintaining high expectations.
• Collective Impact: Fostering collaboration, trust, and inclusive decision-making as one team.
• Courageous Action: Approaching challenges with optimism, resilience, and a solutions-focused mindset to drive progress and address systemic inequities.

About the Position:
The Manager, People Operations plays a vital role in ensuring KIPP Foundation's talent systems are clear, consistent, and supportive of a strong employee experience. This role ensures the smooth, efficient, and responsive execution of core HR processes and systems, including payroll, benefits administration, HR systems management, and employee support. Reporting to the Senior Director of People Operations, you will be a central coordinator and problem-solver, managing vendor relationships, supporting HR systems, and serving as a primary point of contact for employee inquiries through AskTalent.

This is an ideal opportunity for a highly organized, detail-oriented, and service-driven individual who takes pride in maintaining a robust and continuously improving operational backbone for People Operations.

Responsibilities:

• Payroll, Benefits & HR Administration:
• Administer payroll processes in partnership with Finance, including compensation updates, stipends, and leave tracking.
• Manage daily benefits administration, including enrollments, employee support, and vendor coordination.
• Support absence and leave program administration, ensuring accurate tracking and policy compliance.
• Ensure timely and accurate execution of core HR administrative processes throughout the employee lifecycle.
• Vendor Management & Operational Coordination:
• Manage relationships with People Operations vendors (benefits providers, HR systems), including communication, invoicing, and issue resolution.
• Coordinate invoices, billing, and expense tracking for People Operations.
• Support compliance-related administrative processes (e.g., background checks, required training, documentation).
• Assist with scheduling large-scale meetings for talent team trainings or during high-volume hiring periods.
• Employee Support:
• Own the AskTalent intake process, serving as the primary contact for employee and manager inquiries.
• Respond to routine inquiries and triage complex requests to appropriate team members.
• Ensure consistent and accurate interpretation of HR policies and processes.
• Track inquiry trends to identify opportunities for process, communication, and documentation improvements.
• HR Systems Support & Data Administration:
• Support the administration of HR systems (HRIS, benefits platforms), ensuring data accuracy and system updates.
• Maintain employee data, records, and documentation for accuracy, integrity, and compliance.
• Assist with HR system audits, data validation, and reporting.
• Ensure adherence to data privacy, security, and compliance standards.
• Reporting & Analytics Support:
• Support the development and maintenance of HR reports and dashboards (workforce metrics, engagement data, operational KPIs).
• Assist in preparing recurring reports for decision-making.
• Provide data support for ad hoc requests.
• Knowledge Management, Communication & Process Support:
• Maintain HR documentation, knowledge management systems, and staff-facing materials.
• Develop and update guides, FAQs, and training materials for HR processes and benefits.
• Provide administrative support for key talent processes, including meeting coordination and materials preparation.

Skills and Mindsets:

• Mission and Student Focus: Passion for KIPP’s mission and values.
• Self-Management: Ability to co-create ambitious goals and drive towards outcomes, effectively monitoring progress and executing work.
• Process Management: Skill in building and aligning goals, executing work through organizational processes, and maintaining knowledge management systems.
• Data-Driven Actions: Utilizing data to inform work streams and communicating synthesized findings effectively.
• Collaboration: Leading stakeholder management, building coalitions, and removing barriers to cross-team collaboration.
• Ambassador Role: Proactive cultural leadership, customer service orientation, and a solutions-focused mindset.
• Judgment & Discretion: Ability to exercise strong judgment and discretion as a key team member.

Experience and Qualifications:

• 4+ years of experience in talent operations, customer service, and payroll support.
• HR expertise and knowledge of employment laws across multiple territories.
• Proven track record of delivering excellent customer service and managing stakeholder relationships.
• Enthusiasm for working in an innovative, agile environment focused on continuous learning.
• A drive for impact, thoughtful analysis, and a consistent lens on equity.
• Experience using HR systems (e.g., ADP, Workday, ATS, Salesforce).

Work Conditions:

• Minimal Travel: Up to 5% (up to 10 days per year).
• Full-time, exempt role.

Compensation and Benefits:

• Salary Range: $83,200 - $99,000 annually.
• 25 holidays + 18-28 flexible PTO days (increases with tenure).
• 100% paid parental leave.
• 100% premium coverage for employee medical/dental/vision, 75% for employee + family.
• Wellness benefits: fitness reimbursements, discounted tickets, backup care support, Employee Assistance Program.
• Financial Security benefits: 401K with 4% match, legal plans, life/disability insurance, flexible spending accounts.

To Apply:
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