Customer Marketing Manager

Company: Brex

Location: San Francisco, CA (Hybrid)

About Brex

Brex is an intelligent finance platform designed to help companies spend smarter and move faster globally. We combine corporate cards, banking, and spend management software to provide real-time visibility and effortless control over expenses. Our AI-native automation and world-class service free up finance teams to focus on strategic initiatives. Tens of thousands of companies, including DoorDash, Coinbase, and Robinhood, rely on Brex.

Marketing at Brex

Our Marketing team tells the Brex story to the world, driving business results through acquisition, activation, revenue, product, and brand marketing. We operate in a fast-paced, experimental environment, deeply understanding customer behavior.

About the Role

Brex seeks a strategic and creative Customer Marketing Manager to design and execute scalable customer marketing programs that drive acquisition, retention, and expansion. You will be responsible for identifying and telling powerful customer stories, building an effective customer reference program, and managing the creation of high-performing customer assets like case studies and videos.

Where You'll Work

This role is based in our San Francisco office, operating in a hybrid model that combines in-office collaboration with remote flexibility. We require a minimum of three coordinated days in the office per week (Monday, Wednesday, and Thursday). As a perk, we offer up to four weeks of fully remote work per year.

Responsibilities

• Build and maintain a robust customer reference program to support prospects with reference calls.
• Identify strategic customer advocates and lead the development of customer content, including case studies, videos, panel participation, and testimonials.
• Maintain a scalable library of customer proof points to support PR, thought leadership, campaigns, and events.
• Lead content development for customer speaker presentations at major events, webinars, and conferences.
• Track, analyze, and report on the performance of customer marketing campaigns and programs.
• Manage customer logo rights approvals and maintain a database of approved logos.
• Serve as a trusted advisor to cross-functional stakeholders on leveraging customer content and references for maximum impact.

Requirements

• 5+ years of experience in customer marketing (B2B experience preferred; finance or tech industry a plus).
• Proven ability to build trusted relationships with customers and cross-functional stakeholders (e.g., sales enablement, customer success).
• Exceptional storytelling and writing skills across multiple formats and channels.
• Strong organizational skills with the ability to manage multiple programs simultaneously.
• Data-driven mindset with experience measuring engagement and program impact.
• Strong understanding of the customer lifecycle and the role of customer marketing across acquisition, expansion, and retention.

Compensation

• The expected salary range for this role is USD $131,984 - $164,980.
• Starting base pay will vary based on factors such as location, skills, experience, market demands, and internal pay parity.
• Equity and other forms of compensation may be provided as part of the total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Job seekers should be aware of potential targeting by malicious actors. Brex recruiters exclusively use LinkedIn or email addresses with a brex.com domain. Disregard any other outreach.