Data Services Generalist (Fully remote)

This Data Services Generalist role at Branching Minds offers a unique opportunity to contribute to a mission-driven EdTech company dedicated to equitable student success. You'll be pivotal in ensuring seamless data experiences for K12 school districts, blending customer-facing support with hands-on data integration and troubleshooting. It's an ideal position for a detail-oriented professional passionate about education, eager to grow their technical skills, and thrive in a flexible, fully remote startup environment that values collaboration and impact. ### Who We Are & What We Do Branching Minds' mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students, creating a path to academic and personal success for every learner. Supporting over 2,000,000 students across 400+ districts from over 40 states, their vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI. They consistently demonstrate their ability to save teachers’ planning/documenting time, improve student outcomes, and eliminate achievement gaps. Branching Minds operates outside traditional organizational norms, embracing innovation in their solutions and business conduct. As a Benefit Corporation, they prioritize mission alongside profit, and value self-management, transparency, collaboration, initiative, and making a difference in the world. If you are energized by using innovation to reimagine education in service of equity, join their team! ### The Calling: Data Services Generalist The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the entire lifecycle, encompassing both new customer implementations and ongoing data services. This role will provide hands-on support where most needed, whether managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform. ### What You’ll Do (Responsibilities) * Guide customers through the data onboarding process, including data integration and platform configuration. * Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements. * Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform. * Create, execute, and adapt implementation plans to fit the unique needs of each customer. * Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations. * Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks. * Document and track implementation processes and decisions. * Act as a liaison between district partners and internal teams, advocating for customer needs and providing feedback to improve processes. * Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs. * Resolve customer data inquiries promptly and effectively, adhering to KPI targets. * Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues. * Maintain accurate customer data profiles, including their systems, file formats, and integration details. * Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions. * Facilitate regular outreach to ensure timely data file sharing. * Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication. * Support customers with new integrations, changes in data-sharing, and offboarding when needed. * Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users. * Deliver ongoing data support for districts, ensuring their needs are met effectively. * Additional responsibilities may be assigned as needed. ### Why We Want You (Requirements) * 2-3 years of experience providing exceptional customer-facing data support. * Ability to effectively translate data and technology concepts to a non-technical audience. * Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data. * Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner. * Love data tracking and maintenance. * Proficiency in Microsoft Excel. * Excellent oral, written, and interpersonal skills, providing a high level of customer service. * Eager to enhance and grow your technical skill set. * Passionate about improving education and committed to equity of success for all learners. * Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities. ### Lucky Us If You Have (Preferred Skills) * Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets. * Familiarity with SQL and database querying for data validation and troubleshooting. * Experience working with data integration tools, APIs, or SFTP file transfers. * Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats. ### Interview Process If there is a match, you can expect a total of **3 steps** in the interview process after the initial application: * **30-minute Phone Screening** with the Senior Director of Implementation & Data Services. * **60-minute Asynchronous Skills Interview** facilitated by the Senior Director of Implementation & Data Services, which includes data and writing prompt activities. * **60-minute Group Interview** with members of the Implementation & Data Services Team. ### What We Offer You * Comprehensive Benefits & Perks. * Fully remote work environment! * Base annual compensation for this role is based on experience, level of expertise, and geographic location. * An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improve the lives of educators and students. ### In Our Own Words We Are… Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots. ### Our Commitment to Diversity, Equity & Inclusion At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. They are proud to be an equal opportunity employer committed to continuing to create a diverse, inclusive, and equitable environment. ### Our Commitment to People with Disabilities Branching Minds is committed to disability inclusion and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in their job application procedures. If you need assistance or accommodation due to a disability, you may contact them at info@branchingminds.com. ### E-Verify Branching Minds participates in the E-Verify program, an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies the employment eligibility of newly hired employees. Learn more: [E-Verify Participation](https://www.e-verify.gov/sites/default/files/everify/posters/E-VerifyParticipationPoster.pdf); [Right to Work](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf). Branching Minds is proud to be Great Place To Work® Certified™.