Staff Product Manager, Payments

Company: Nium
Location: Remote (Global)
Salary: $154,000 - $205,000 per year

Company Description

Nium is the global leader in real-time, cross-border payments, building the payments infrastructure of tomorrow, today. Our platform shapes how banks, fintechs, and businesses collect, convert, and disburse funds instantly across borders. With a payout network supporting 100 currencies across 220+ markets (100 in real-time), Nium enables disbursements to accounts, wallets, and cards, and collections locally in 35 markets. Our card issuance business is available in 34 countries, and we hold regulatory licenses in over 40 countries, ensuring seamless onboarding, rapid integration, and compliance worldwide. Nium is co-headquartered in San Francisco and Singapore.

Role Overview

We are hiring a Staff Product Manager, Payments to lead one of Nium’s most strategic product areas: programmable account-to-account payments, with a primary focus on Direct Debit. Direct Debit at Nium is evolving beyond traditional bank debit, becoming a programmable payments layer supporting recurring collections, wallet funding, third-party payment acceptance, treasury-first flows, and lower-cost alternatives to card payments. This is a growth role focused on product strategy, customer proposition, go-to-market execution, market expansion, and implementation quality to scale Direct Debit globally. Depending on experience, this individual may also own adjacent payment products.

Why This Matters Now

Account-to-account payments are being transformed by faster settlement networks, open banking, real-time payment infrastructure, and increasing demand for lower-cost local payment methods. Nium is uniquely positioned to capitalize on this space through our global licensing, FX capabilities, settlement infrastructure, compliance framework, and enterprise customer base. Our ambition is to double Direct Debit volume, expand network coverage, accelerate integrations, launch new revenue-generating products, and expand beyond current pay-in and wallet funding use cases.

What You’ll Own

Grow Direct Debit as a Business

• Own the Ideal Customer Profile (ICP), positioning, pricing inputs, GTM strategy, customer narrative, competitive intelligence, and growth plan.
• Partner directly with customers, Sales, Solutions, Account Management, and Product Marketing to drive adoption and growth.
• Translate customer feedback, pipeline data, win/loss analysis, competitive activity, transaction trends, and product usage data into actionable growth initiatives.

Own the Product and Implementation Layer

• Work closely with APIs, orchestration services, partner integrations, transaction states, compliance, reconciliation, and settlement processes.
• Understand the product's underlying functionality to make informed product decisions.
• Create implementation-ready product plans, testing strategies, launch plans, and technical artifacts with minimal external dependency.

Make Support and Exception Management Simple

• Improve customer and internal workflows related to failed payments, returns, settlement delays, mandate issues, reconciliation gaps, compliance reviews, and exception handling.
• Transition from reactive escalation management to scalable, intelligent workflows.
• Utilize support tickets, incidents, transaction data, logs, partner responses, and customer feedback to identify opportunities for automation and product improvement.

What Success Looks Like

• Direct Debit volume grows across existing and new customers.
• New use cases transition from strategy to production.
• Sales and Product Marketing possess stronger messaging, clearer ICPs, and better proof points.
• Market expansion decisions are commercially driven.
• Customer implementations become faster and more efficient.
• Product plans become more actionable and technically grounded.
• Support and exception management become easier for customers and internal teams.
• Nium advances towards becoming a programmable account-to-account payments platform.

What We’re Looking For

• 8+ years of experience in Product Management, Technical Product Management, Payments Infrastructure, Fintech Infrastructure, Banking Infrastructure, or related fields.
• Deep understanding of money movement, account-to-account payments, settlement, returns, reconciliation, risk, compliance, and payment partner ecosystems.
• Experience building API-first products, platform products, financial infrastructure products, or technically complex B2B solutions.
• Ability to synthesize information from customer conversations, market research, product analytics, technical documentation, logs, code, tickets, and partner documentation to drive high-quality decisions and execution.
• Experience partnering with enterprise customers, Sales, Solutions Engineering, Engineering, Risk, Compliance, Operations, and Support teams.
• Strong ownership mentality, excellent written communication skills, and comfort operating in fast-moving, ambiguous environments.

Compensation & Benefits

• Salary Range: $154,000 - $205,000 per year (dependent on skills, qualifications, experience, and geographic location).
• Incentives: May include additional incentives such as equity and bonus.
• Performance: Competitive salaries, performance bonuses, sales commissions, equity (for specific roles), and recognition programs.
• Wellness: Medical coverage, 24/7 employee assistance program, generous vacation programs, year-end shutdown, and a flexible hybrid working environment (3 days per week in the office).
• Learning: Role-specific training, internal workshops, and a learning stipend.
• Diversity: Nium is a global company committed to providing a safe and welcoming environment for everyone.