Senior Scrum Master

About TherapyNotes

TherapyNotes is the leading SaaS solution for behavioral health practice management and EHR. Our software handles scheduling, billing, documenting, telehealth, and more, allowing clinicians to focus on patient care. We are a dynamic team committed to innovation and revolutionizing behavioral health software.

About The Position

The Senior Scrum Master is responsible for facilitating Agile execution across multiple infrastructure and engineering teams, ensuring consistent adherence to Scrum principles, sprint discipline, and continuous improvement practices. This role supports multiple teams under a single Engineering Manager and partners closely with Technical Leads to optimize delivery, predictability, and team health. This is a servant-leader position focused on enabling high-performing Agile teams while maintaining visibility and accountability across initiatives. In addition to Scrum leadership, this role provides light project management support for assigned initiatives, ensuring alignment with business priorities, transparency of progress, and proactive risk management.

What You’ll Do

Agile Facilitation & Team Enablement

• Serve as Scrum Master for multiple engineering teams, facilitating sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives.
• Ensure Scrum ceremonies are productive, time-boxed, and outcome-driven.
• Promote Agile best practices and continuous improvement across teams.
• Identify and remove impediments that hinder team progress.
• Coach teams on sprint discipline, estimation practices, and commitment reliability.
• Monitor sprint health metrics (velocity, predictability, burndown, cycle time, etc.) and guide teams toward improvement.

Cross-Team Coordination

• Support coordination between engineering teams and external stakeholders.
• Ensure dependencies are identified early and managed effectively.
• Partner with Technical Leads to align sprint execution with technical strategy and delivery commitments.
• Reinforce clarity around scope, priorities, and acceptance criteria.

Project Management

• Provide structured oversight for projects assigned to the teams.
• Track milestones, risks, and deliverables without disrupting Agile flow.
• Ensure project artifacts (roadmaps, timelines, documentation, status updates) are maintained.
• Communicate project status, risks, and trade-offs to Engineering leadership.
• Facilitate cross-functional collaboration when projects involve other departments.

Reporting & Transparency

• Maintain dashboards and reporting to provide visibility into sprint performance, delivery status, and team capacity.
• Support the Engineering Manager with insights on delivery trends and potential risks.
• Ensure documentation is current and accessible in Jira, Confluence, or related systems.

What We’re Looking For

• 5+ years of experience as a Scrum Master in an engineering or software development environment.
• Experience supporting multiple Agile teams simultaneously.
• Demonstrated success improving sprint predictability, team velocity, and delivery consistency.
• Strong understanding of Scrum, Agile principles, and incremental product delivery.
• Experience operating within a cloud-first, CI/CD environment.
• Working knowledge of modern web application architectures and cloud infrastructure.
• Proficiency in Jira, Confluence, or comparable Agile tooling.

Preferred Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent.
• PMI-ACP or other Agile-focused certification.
• Experience coaching Agile maturity across engineering organizations.
• Familiarity with Lean or flow-based methodologies.

What We Offer

• Competitive salary: $100,000-$140,000
• Employer-sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

Equal Opportunity Employer Statement & Applicant Rights

TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment. For more information about your rights under federal employment laws, please review the following:

• Know Your Rights: Workplace Discrimination is Illegal
• Family and Medical Leave Act (FMLA): Employee Rights Under FMLA

If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com.

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