Senior Account Manager

About Muck Rack

Muck Rack is the leading SaaS platform for public relations and communications professionals, enabling organizations to build trust, tell their stories, and demonstrate the value of earned media. Our AI-powered platform streamlines the PR workflow, combining media database, monitoring, and reporting to help businesses generate coverage, manage reputation, and analyze PR's impact. We are a founder-controlled, fully distributed, and sustainably growing company, recognized for our exceptional culture and product.

The Role

We are looking for a driven and results-oriented Senior Account Manager to join our team and focus on expanding revenue within our existing customer base. Your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships.

What You’ll Do:

• Build and close a pipeline of expansion opportunities across existing Enterprise customers.
• Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities.
• Prospect into the existing customer base through outbound outreach and internal referrals.
• Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.).
• Accurately forecast monthly and quarterly expansion bookings.
• Own account and territory planning in partnership with your CSM pod.
• Drive pipeline creation, conversion, and deal progression across expansion opportunities.
• Collaborate cross-functionally to ensure alignment across sales and customer success.

How Success Will Be Measured:

• Expansion bookings and revenue attainment.
• Pipeline creation and health across assigned accounts.
• Conversion rates across expansion opportunities.
• Forecast accuracy (<5% variance).
• Contribution to overall customer lifetime value.

Qualifications:

• 5-8 years of experience in sales or account management roles working with Enterprise accounts.
• Proven experience owning a revenue target and closing deals.
• Experience managing pipeline and forecasting revenue.
• Strong prospecting and outbound sales skills.
• Experience selling into existing customer accounts preferred.
• Experience selling PR, media intelligence, or related solutions required for Enterprise roles.
• Background in SaaS, MarTech, or related industries.
• Strong communication and relationship-building skills.
• Ability to operate in a fast-paced, distributed environment.
• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership.
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery.

Interview Overview

• Intro call with a member of our Talent Team.
• A video interview with the Hiring Manager.
• Live working session.
• Panel interviews with executive team members.

Travel & Team Engagement Expectations

• Up to 10% travel for team collaboration, customer engagements, and company events.
• Attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

• On-target earnings in the US are typically $150,000+, depending on skills and experience. Total compensation consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup.
• Home office stipend, phone and internet reimbursement, coworking membership.
• Virtual and in-person team bonding.

Transparent & Fair Compensation

• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment.
• Standardized bonus or commission structure.
• 401(k) with employer contributions.
• Equity opportunities.

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents.
• 100% premium coverage for individuals on high-deductible plans.
• 24/7 Virtual Care and Employee Assistance Program.
• Employer-funded HSA contributions and other pre-tax benefits.
• Quarterly wellness stipend and free Headspace subscription.

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days.
• 13 paid holidays with the option to swap for personal days.
• Up to 16 weeks of fully paid parental leave.

Learning and Development

• Transparent pathways for internal mobility and promotion.
• Bi-annual performance reviews, team workshops, and leadership training.
• Unlimited access to Coursera and O’Reilly.
• 2 additional PTO days annually for learning and development.

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives.
• Agile, founder-led company focused on collaboration and innovation.
• Trusted by 3,000+ companies worldwide.

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.