Employee Experience Technician - Vensure (Remote)

Company: Vensure

Location: Remote

About the Role:
The Employee Experience Technician will work closely with the Internal HR team, Managers, and Technical Teams to ensure an exceptional Day One Employee experience for all new hires joining the Vensure Family. You will manage all new hire tickets within the ticketing platform, ensuring setup completion and providing status updates to HR, Recruiting, and managers. This role is vital in creating a welcoming and efficient onboarding process.

Responsibilities:

• Ensure a customer-first attitude in all interactions.
• Maintain shared spreadsheets for tracking new hire ticket progress.
• Update tickets accurately and transfer data to spreadsheets.
• Collaborate with all involved teams for process updates and changes to tickets and documents.
• Act as a liaison between all involved teams, documenting meeting outcomes and key information.
• Work directly with newly hired users to guarantee an excellent Day One experience.

Requirements:

• 2-5 years of experience working in a team environment.
• Ability to communicate clearly and concisely with multiple levels of management and diverse individuals.
• Skill in writing clearly and succinctly for various audiences, using formal or casual tones as appropriate.
• Ability to create exceptional documentation, including SOPs and user guides.
• Strong proficiency in Excel and tracking skills.
• Strong technical aptitude, with the ability to quickly learn new concepts and tools.
• Proficient with technological tools such as ADManager, Endpoint Central, Azure, Microsoft Entra, and Power BI.
• Excellent writing and proofreading skills.
• Strong work ethic and intellectual curiosity.
• Ability to work quickly, efficiently, and multitask.
• Desire and ability to innovate and improve current processes.