✨ AI Insights & Summary
Join a revolutionary homecare company dedicated to transforming patient delivery, one individual at a time. This fully remote Intake Patient Care Representative role offers a competitive starting salary of $18.00/hour and a comprehensive benefits package, including medical, dental, vision, 401k, and PTO. If you're a detail-oriented individual with a passion for healthcare and patient coordination, this is a fantastic opportunity to build a career with growth potential and make a real difference from the comfort of your home.
About the Role
As an Intake Patient Care Representative, you will be the crucial first point of contact for new patients, guiding them seamlessly through the admissions process. This role emphasizes accuracy, thorough documentation, and effective patient coordination, rather than high-volume call handling. You'll communicate with patients, caregivers, and internal teams to ensure all intake requirements are met efficiently and compliantly, directly contributing to reducing delays in the start of care.
Why Join Us?
- 100% Remote
- Equipment Provided
- Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
- Paid Holidays + Bonus Days Off
- Structured onboarding and role-based training
- Opportunities for internal growth
- Competitive hourly pay starting at $18.00 per hour (Tier 1)
What You'll Do
- Support new patient admissions by collecting and entering accurate demographic and clinical information.
- Verify insurance coverage and review benefits.
- Submit and follow up on authorizations as needed.
- Review prescription validity and identify missing or required documentation.
- Communicate with patients and referral sources to obtain required intake information.
- Coordinate with internal departments to support timely start of care.
- Maintain accurate, HIPAA-compliant documentation.
The Right Fit Is
- Experienced in a customer service or patient service representative role within healthcare.
- Detail-oriented and highly organized.
- Comfortable managing multiple intake cases simultaneously.
- Able to work independently in a remote environment.
- Familiar with healthcare documentation and insurance workflows.
Remote Work Requirements
- Ability to maintain a quiet, dedicated workspace free of background noise and distractions.
- Ability to participate in virtual meetings with a professional, camera-ready presence.
- Strong time-management skills, accountability, and self-direction.
- Must operate off reliable, high-speed internet.
Qualifications
- 2+ years of experience in healthcare intake, medical office administration, or insurance support.
- Experience with insurance verification or authorizations preferred.
- Home health, DME, or medical office background is a plus.
- High school diploma or GED required.
Equal Employment Opportunity
Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Aveanna complies with applicable state and local laws governing nondiscrimination in employment.