Customer Success Manager im B2B Online-Marketing, 100 % remote

About Leadeffect GmbH

About Us:
The Leadeffect GmbH, based in Hamburg, supports more than 70 IT companies as a long-term online marketing partner, primarily in the areas of web design, SEO, SEA, LinkedIn, and email marketing.

Project Description

As a Customer Success Manager (m/f/d), you will take responsibility for client projects from planning to successful implementation. You will build strong, long-term customer relationships and develop them strategically. You will grow professionally with your tasks and develop step-by-step into a B2B marketing expert, with the opportunity to take on more responsibility and advance into further roles with corresponding development.

Your Tasks:

• You manage our client projects end-to-end and keep all threads together using tools like Asana.
• You take responsibility for our client relationships and strategically develop projects further.
• You accompany our clients from the first kick-off to reporting and are their most important point of contact in the project.
• You develop effective lead generation strategies and drive their implementation with your team.
• You present your strategies convincingly and win our clients over to your ideas and concepts.
• You keep an eye on KPIs, timelines, and results at all times and ensure that projects progress measurably.
• You bring together internal teams and freelancers, ensuring everyone works together efficiently and at eye level.
• You develop into an expert in B2B marketing to continuously develop even more effective strategies for our clients together with your team.

Must-haves

• Experience in customer support (min. 2 years)
• Experience in project management (min. 2 years)
• Knowledge of digital tools and platforms
• Openness, sociability & communication strength towards clients & in the team
• Reliable, organized work approach in planning & managing projects
• Proactive mindset, solution-oriented thinking & willingness to develop
• Ability to "get into the mindset" of target groups and complex IT products
• Performance orientation & commitment to your area of responsibility
• German C2 or native level, English business level

Nice-to-haves

• Experience in online marketing, in the B2B and/or IT & Software sector
• Basic understanding of digital workflows & remote working methods
• No degree requirement: For us, your performance counts, not your title.

Project Framework and Benefits

• Collaboration possible as permanent employment or on a freelance basis
• Start: as soon as possible
• min. 30 hours per week up to full-time
• attractive annual salary €50,000 - €65,000 (depending on experience, basis full-time 40 h)
• 100% remote
• Communication within CET time zone (Berlin), max. +/- 2 hours.
• Partnership-based collaboration: Support available from a Marketing Manager (responsible for the channel level of client projects)
• Access to our own B2B marketing training platform for continuous professional development and expansion of your marketing expertise.