(Native Finnish) Customer Support Consultant (Future Openings, remotely)

SupportYourApp is seeking proactive, Finnish-speaking Customer Support Consultants to join their talent bench, offering a flexible and fully remote opportunity within a vibrant international community. This role is perfect for individuals with prior customer support experience who are eager to grow professionally while delivering world-class service to top-tier tech companies. It's an excellent chance to contribute to a culture built on trust and development, working with cutting-edge tools and practices, all before new projects officially launch in 2026. ### Headquarters Edinburgh, Scotland, United Kingdom ### Who We Are **SupportYourApp** is a global leader in Support-as-a-Service, boasting collaborations with top-tier tech companies such as Mastercard, Calm, and MacPaw since 2010. Operating in over 30 countries and supporting customers in 60 languages, they empower SaaS, software, and hardware brands to deliver secure, world-class customer and technical support. SupportYourApp is currently expanding its **talent bench**—a pool of skilled Customer Support Consultants positioned to be the first in line when new projects become available. If you are ready to join a multicultural, multilingual community and pursue professional growth while working from home, this opportunity could be your next career step. ### About the Role This role is for a Customer Support Consultant to join a growing team, providing outstanding customer support and building strong relationships with clients. You will be instrumental in maintaining a deep understanding of client solutions and applying the latest customer happiness practices. ### What You Will Do (Key Responsibilities) * Deliver outstanding customer support via calls, chats, and emails. * Build strong and lasting customer relationships. * Keep up with evolving tools and technology. * Handle sensitive customer data with care and security. * Apply the latest and greatest customer happiness practices. * Maintain a deep understanding of client solutions and meet key performance indicators (KPIs). * Communicate effectively with developers and cross-functional specialists. ### What You Need to Succeed in This Role (Requirements) * Native Finnish and good English communication skills (at B2 level or higher). * **6+ months of experience** in a customer support role. * CRM systems expertise. * Strong analytical thinking and research skills. * Positive, proactive, and responsible attitude. * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). ### Will Be a Great Plus (Preferred Qualifications) * Experience in technical support. ### What You Get in Return (Benefits) * Opportunity to provide services during flexible hours. * Opportunity to cooperate fully **remotely**. * Inclusive international environment. * Compensation in USD. * Rewards for referring friends. * Balance between project workload and personal time, alongside an internal health policy. * Responsive leadership interested in your development and fostering long-lasting cooperation. * Greenhouse conditions for self-development. * A culture built on trust, with no time-tracking requirements. *Note: Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.* ### Application & Additional Information If this opportunity resonates with you, SupportYourApp encourages you to connect before 2026 opens its doors to discuss potential growth opportunities together. SupportYourApp adheres to the principles of equal treatment of candidates and prohibits discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp [Candidate Privacy Notice](https://supportyourapp.com/candidate-privacy-notice/). **To apply:** [https://weworkremotely.com/remote-jobs/supportyourapp-native-finnish-customer-support-consultant-future-openings-remotely](https://weworkremotely.com/remote-jobs/supportyourapp-native-finnish-customer-support-consultant-future-openings-remotely)