Technical Support Engineer 1 - India

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across their technology stacks to manage complexity at scale. We bring applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted by Fortune 500 companies and AI leaders globally, Datadog empowers businesses to move faster with clarity and confidence.

The Team

As part of Datadog’s in-house product experts, the Technical Solutions team drives global growth by educating potential clients and ensuring the success of existing customers. We provide multi-channel technical support, demos, and presentations, sharing our deep technical and product expertise. You'll join a team and company where your contributions are immediately visible and impactful.

What You’ll Do

• Engage with customers via multiple channels (ticketing system, email, calls, live chat, screen sharing) to resolve technical support requests and educate clients on platform usage.
• Reproduce technical issues and conduct in-depth analysis of Datadog’s 600+ integrations.
• Participate in product discussions with internal teams, providing insights based on client interactions.
• Develop into a highly knowledgeable specialist in one or more Datadog product areas.
• Work from a Datadog office 3-5 days per week.

Who You Are

• Approximately 2 years of experience in multi-channel technical support at a SaaS company or equivalent.
• A Computer Science/Engineering major and/or Bootcamp graduate.
• Active contributor to open-source projects (code, bug reports) and the Engineering Community (Meetups, etc.).
• Self-motivated, detail-attentive, with a strong desire for continuous learning.
• A critical thinker who prioritizes a client-centric approach.
• Effective written and verbal communicator.
• Possess some programming experience and basic Linux knowledge.
• Able to work a rotating schedule that includes weekend availability.
• Nice to have: Understanding of log management fundamentals; Understanding of cloud security monitoring.

Benefits and Growth

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program for networking.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks.

Note: Benefits and growth opportunities may vary based on country of employment and employment nature.