Chat & Community Support Specialist

ABOUT NOGIGIDDY

NoGigiddy is a digital platform designed for gig workers, side hustlers, and individuals building income outside the traditional 9-to-5. We connect our community with diverse earning opportunities—remote jobs, surveys, gig platforms, and financial tools—all in one accessible, free-to-use place. We built the platform we wished we had, and we hire individuals who truly understand and connect with our mission.

THE ROLE: Chat & Community Support Specialist

When users have questions—about offers, the platform, or anything in between—you'll be there to help. As our Chat & Community Support Specialist, you will manage live chat support, respond to community posts, and ensure every user feels heard and supported. No degree is required; we're looking for fast typists, clear communicators, and individuals with a genuine passion for helping people.

RESPONSIBILITIES:

• Handle live chat inquiries on the NoGigiddy platform, responding within Service Level Agreement (SLA) targets.
• Monitor and respond to user posts across community spaces, including Discord, Facebook Groups, and social media comments.
• Resolve common user issues (e.g., offer inquiries, account problems, navigation assistance) with accuracy and empathy.
• Escalate complex or sensitive issues to the appropriate team, providing comprehensive documentation.
• Contribute to the development and maintenance of the help center knowledge base.
• Identify and report trends in user issues or feedback to the product and content teams.
• Maintain a consistent and high-quality tone across all support interactions.

REQUIREMENTS:

• No degree required.
• Fast and accurate typing skills – essential for live chat responsiveness.
• Excellent written communication skills – clear, concise, and empathetic.
• Ability to manage multiple conversations simultaneously while maintaining quality.
• Patience and de-escalation skills when dealing with frustrated users.
• Familiarity with support or chat tools (e.g., Intercom, Zendesk, Crisp) is a plus.

BENEFITS:

• Hourly pay: $15–$21/hr.
• Fully remote work environment.
• Flexible scheduling across various support windows.
• Paid training on the platform and support tools.
• Access to the full NoGigiddy earning opportunity network.

Equal Opportunity Employer:

NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.