Account Manager – Speech & AI Technologies

About Side

Side is a global provider of video game development and services, offering technical and creative solutions to leading developers worldwide. With a presence in over a dozen countries, Side delivers a comprehensive suite of services including game development, art, audio, QA, localization, player support, and more. The company is expanding its focus within the speech and AI domain.

What You’ll Do

• Serve as the primary relationship lead for a major enterprise technology partner in the speech and AI sector.
• Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.
• Translate complex technical requirements into clear internal delivery plans and execution roadmaps.
• Ensure alignment between client expectations and the capabilities of data, engineering, and production teams.
• Demonstrate domain fluency in TTS, ASR, transcription workflows, data collection, annotation, and model training support.
• Contribute technical insight during solution design, discussing model accuracy, scaling, and evaluation.
• Protect and grow existing revenue streams while supporting expansion aligned with the client's technical roadmap.
• Participate in RFP/RFI responses and commercial discussions, considering scope, margin, and delivery risk.
• Partner with delivery, data operations, engineering, and product teams for seamless project transitions.
• Identify and escalate risks proactively, maintaining stakeholder transparency.
• Build long-term trust through responsiveness, clarity, and professionalism.

Requirements

• 5+ years of experience in speech technology, AI/ML services, data annotation, data collection, or language technologies.
• Experience working with large technology platforms or enterprise AI customers.
• Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.
• Strong understanding of annotation workflows, dataset management, and model evaluation concepts.
• Comfortable engaging directly with engineering, ML, and product stakeholders.
• Strong communication skills to bridge technical and operational teams.
• Commercial awareness and structured account management discipline in enterprise environments.

Benefits

• Competitive base salary.
• Flexible working arrangements.
• Annual leave plus public holidays.
• Private healthcare options.
• Life assurance and income protection coverage.
• Professional development support and learning opportunities.
• International exposure across global teams and clients.
• A collaborative, people-first culture within a growing global organization.