About Kuda

Kuda, meaning ‘love’ in Shona, is a fintech movement dedicated to making financial services accessible, affordable, and rewarding for every African. Backed by over $100 million from respected investors, we offer a smarter alternative to traditional banking, providing seamless money transfers, business banking, and instant credit via our device-based platform. At Kuda, we believe in building people as much as products, fostering a collaborative, boundary-breaking culture committed to continuous improvement. If you are driven by purpose, excited by impact, and ready to redefine finance in Africa, you'll find a home here.

Role Overview

This talent pipeline role is designed to build a strong bench of Business Development Managers to support Kuda’s growth and expansion across key markets. As a Business Development Manager, you will play a critical role in expanding Kuda’s merchant network and driving the adoption of KudaPOS. This role requires a strategic thinker with a hands-on approach to build relationships, manage teams, and deliver measurable results. You will lead efforts to establish KudaPOS as a preferred payment solution for merchants across Lagos, working closely with internal teams and external partners to achieve this goal.

Key Responsibilities:

Merchant Network Expansion

• Establish and build out a robust merchant network for KudaPOS within Lagos.
• Identify new market opportunities and onboard merchants in various sectors, including retail, FMCG, hospitality, and e-commerce.
• Create and maintain relationships with agents, aggregators, and merchants to ensure long-term engagement.

Management and Training

• Manage and oversee a team of over 20 field agents and business development executives.
• Develop and deliver training programs for BDEs, merchant agents, and other team members to ensure a deep understanding of KudaPOS and its benefits.
• Conduct induction training and provide ongoing support to team members.

Sales and Customer Engagement

• Drive awareness and educate merchants and customers on the features and benefits of KudaPOS.
• Ensure merchants attract customers to use KudaPOS by providing strategic guidance and support.
• Collaborate with merchants to identify pain points and offer tailored solutions.

Performance Monitoring and Reporting

• Set sales targets and develop strategies to meet and exceed them.
• Provide weekly performance reports and market insights to management.
• Track team performance and ensure alignment with organizational goals.

Market Development and Strategy

• Coordinate and maintain relationships with agents, aggregators, and merchants.
• Leverage networking opportunities to create new business partnerships and onboard additional agents/merchants.
• Develop and execute strategies to increase sales volume and market share.

Process Improvement and Collaboration

• Adopt a team-oriented approach to work with internal teams and external stakeholders.
• Collaborate with marketing, operations, and customer success teams to streamline processes and enhance merchant satisfaction.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3 years of experience in business development, sales, or merchant acquisition, preferably in fintech or financial services.
• Proven track record of managing and training sales teams to achieve sales targets.
• Demonstrated ability to onboard and manage a large network of merchants.

Key Skills:

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Proficiency in using CRM tools and Microsoft Office Suite.
• Analytical skills with the ability to use data to drive decision-making.
• Strategic thinker with a results-oriented mindset.

Benefits:

• A great and upbeat work environment populated by a multinational team.
• Pension.
• Career development & growth.
• Competitive annual leave plus bank holidays.
• Competitive paid time off (Parental, Moving day, Birthday, Study leave etc.).
• Group life insurance.
• Medical insurance.
• Well-fare package (Wedding, Compassionate, etc.).
• Perkbox.
• Goalr - employee wellness app.
• Award-winning L&D training.
• Hybrid work model advocating for work-life balance.