Account Manager (Omaha)

GuidePoint Security is seeking a driven Account Manager (AM) to support Account Executives in managing sales lifecycles and fostering customer retention and growth within the cybersecurity domain. This role offers a fantastic opportunity to work with leading organizations, including Fortune 500 companies and U.S. government agencies, and to deepen your expertise in a rapidly expanding, high-demand industry. If you excel in sales support, relationship building, and possess a strong understanding of cybersecurity, this is a chance to grow with a highly successful value-added reseller. This position is ideal for ambitious sales professionals looking to build a career in cybersecurity sales support. You'll act as a critical liaison between customers, vendors, and internal teams, driving sales cycles and ensuring client satisfaction. With a focus on proactive support, opportunity identification, and collaboration, this role offers significant potential for professional development and career advancement within a dynamic and employee-centric company. ### About GuidePoint Security GuidePoint Security is a rapidly growing, profitable, privately-held value-added reseller focused exclusively on Information Security. Since 2011, they have grown to over 1,200 employees, partnering with leading security vendors and serving thousands of customers. Their core values drive a collaborative and enjoyable workplace atmosphere. ### Your Role The Account Manager (AM) works closely with and supports an Account Executive (AE), assisting in sales lifecycle responsibilities and ensuring customer retention and growth. You will be the dedicated AM for a specified AE, helping them maintain and grow their business within their accounts. ### Responsibilities * Serve as the dedicated Account Manager for a specified Account Executive, helping maintain and grow their business. * Respond to customer inquiries promptly and move them to resolution. * Act as a liaison between Customers, Vendors, and GuidePoint resources for the specified AE. * Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings. * Develop and maintain relationships with GuidePoint key Vendors and the AE’s Customers. * Leverage Vendor resources and relationships to bring value to Customers. * Enhance customer engagement through more frequent calls and higher touch. * Manage open opportunities in existing accounts with guidance from the AE. * Identify whitespace opportunities with customers and vendors. * Represent the AE at customer meetings as needed. * Close renewal, upsell, and net new sales cycles with AE guidance. * Provide proactive support for upcoming renewals and identify upsell opportunities. * Collaborate on promoting marketing communications to the account base with targeted follow-up. * Focus on driving and selling GPS Professional Services Engagements. * Assist the AE in forecast management and internal strategic reporting. * Utilize Salesforce.com to generate quotes, track open opportunities, and renewal opportunities. * Perform other duties as assigned. ### Experience Requirements * Proven success in Inside Sales. * Cybersecurity experience required. * Outstanding attention to detail and commitment to follow-through. * Ability to work well within a team. * Strong ability to multitask. * An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity. * Strong written and verbal communication skills; ability to communicate clearly and concisely via email, phone, and written documents. * Ability to work a flexible work schedule. * Experience in Salesforce.com and Microsoft Office. * Bachelor’s Degree is preferred. ### Why GuidePoint? * Remote workforce primarily (U.S. based only, some travel may be required). * Comprehensive Group Medical Insurance options with significant employer contribution. * Group Dental Insurance with 100% employer premium coverage for employees. * 12 corporate holidays and a Flexible Time Off (FTO) program. * Healthy mobile phone and home internet allowance. * Eligibility for retirement plan after 2 months. * Pet Benefit Option.