✨ AI Insights & Summary
Prosper is a leading fintech company with a mission to advance financial well-being, offering innovative personal finance solutions. This Content Designer role is a unique opportunity to shape the customer journey through user-centric UX writing, directly impacting first touchpoints and overall product experience. Ideal for a design thinking practitioner who excels at translating complex ideas into clear, empathetic copy, this hybrid role offers a chance to influence product strategy and user satisfaction in a dynamic fintech environment.
About Prosper
Prosper pioneered peer-to-peer lending in the U.S. and has since helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products. Our mission is to advance financial well-being by providing simple, trusted, and affordable financial solutions.
Your Role in Our Mission
You will be responsible for writing UX copy and partnering with UX designers to develop critical user flows for our Personal Loan and Core experiences. Your work will define and optimize the customer journey, focusing on the initial touchpoints a customer has with Prosper. You will act as a design thinking practitioner and customer champion, solving problems, exploring growth opportunities, testing hypotheses, and translating business-centric language into user-centric content, ensuring clarity, comprehension, and ease for the user.
How You'll Make an Impact
- Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users achieve their goals.
- Collaboration: Partner closely with product designers, UX researchers, product managers, and other stakeholders from discovery through delivery and optimization.
- Content Systems: Maintain, deploy, and enforce copy guidelines, brand voice and tone, and generative AI guidelines and tools.
- User Advocacy and Research: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research and research operations.
- Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines.
- Stakeholder Alignment & Advocacy: Coordinate between design, product management, engineering, and executive leadership; facilitate workshops (e.g., design sprints, journey mapping); and advocate for the user, ensuring business requirements do not overshadow user experience.
Skills That Will Help You Thrive
- Experience focused on UX content design and shaping content.
- Strong writing/editing and verbal communication skills with a commitment to high-quality, error-free content.
- Demonstrated understanding of design thinking and user-centered design methodologies.
- Experience collaborating with UX design and research teams.
- Ability to translate technical concepts and regulatory requirements into clear, user-friendly language.
- Experience with or strong interest in artificial intelligence and a desire to learn and grow in this field.
- Adaptability to a fast-paced, agile environment with a proactive approach to content challenges and growth opportunities.
- Ability to understand business models, revenue streams, and market dynamics.
- Interest in working with data, analytics platforms, and balancing quantitative and qualitative insights.
- Strong storytelling, presentation, and negotiation skills.
- Experience with design thinking methodologies and workshop facilitation.
- [Nice to have] Proficiency with Figma (including autolayout and components).
Resources to Help You Prosper
- Hybrid Connection: A hybrid environment with 2 days/week in the San Francisco office, balancing collaboration with remote flexibility.
- Invested in Your Future: Competitive salary ($119,000 - $145,000 annually) and a 401(k) with a 5% company match.
- Holistic Well-being: Flexible time off, paid parental leave, an annual wellness allowance, and comprehensive health coverage.
- Professional & Personal Growth: Access to Udemy, childcare assistance, pet insurance, and savings through Beneplace.
Interview Process
- Recruiter Call: Initial screening.
- Department Interview: Skills and project alignment with Hiring Manager.
- Department Interview: Collaboration, communication, and working style with a team member.
- Team/Virtual Interview: Design activity with team members.
About Us
Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products. Prosper’s flagship personal loan marketplace and the Prosper® Card offer unique value. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions.
Our Values
- Diversity expands opportunities
- Collaboration creates better solutions
- Curiosity fuels our innovation
- Integrity defines all our relationships
- Excellence leads to longevity
- Simplicity guides our user experience
- Accountability at all levels drives results
Diversity, Equity, Inclusion, and Belonging
Prosper is committed to an inclusive and diverse workplace. All employment decisions are based on merit, competence, performance, and business needs. We do not discriminate on any protected basis. We welcome qualified non-US citizens and offer green card sponsorship. AI tools may be used to support the hiring process, but final decisions are made by humans.