Project Director, Qualitative Research

About M3

M3 is a Japanese global leader providing groundbreaking technological and research solutions to the healthcare industry. With over 5.8 million physician members worldwide through its physician websites (including mdlinx.com, m3.com, Doctors.net.uk, and more), M3 Inc. is publicly traded on the Tokyo Stock Exchange. We operate across the US, Asia, and Europe, offering services in market research, medical education, ethical drug promotion, clinical development, recruitment, and clinic appointment services.

Job Description

The Project Director of Qualitative Research is responsible for managing and overseeing a Client Service Team. This role involves directly coaching and mentoring staff, building robust relationships with M3 clients, and ensuring projects are completed on time and within budget. The Project Director will also contribute to updating processes and internal systems to enhance team efficiency and collaboration. This is an ideal position for an individual with management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities

• Provide guidance and mentorship to members of the operations team.
• Manage project escalations to ensure timely and within-budget completion, partnering with internal stakeholders to address issues and improve performance.
• Collaborate with senior management to adapt, develop, and initiate process, procedure, and system enhancements.
• Investigate and manage project escalations, ensuring projects are completed on time and to client satisfaction.
• Monitor the productivity and data collection quality for the team’s projects.
• Oversee the team's billing process, ensuring projects conclude with expected profitability.
• Support the development and implementation of best practices and policies for client service.
• Execute client service improvement plans on allocated accounts, fostering collaboration with sales and other team members, and providing a consistent, solution-oriented approach across the client journey.

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.

Minimum Experience:

• 5+ years of experience in Qualitative Market Research.
• 3+ years of project management experience.
• Experience in healthcare-focused Market Research is preferred.
• Experience with complex market research projects (including programming, intricate sampling, international projects, translations, patient studies, or patient referrals) is preferred.

Knowledge, Skills, and Abilities:

• Self-motivated with exceptional time management, organizational skills, and attention to detail.
• Ability to meet deadlines and perform under pressure.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills (Excel, Outlook, Word).
• Well-developed analytical and problem-solving skills.
• Ability to work autonomously and collaboratively within a team environment to meet departmental objectives.

Additional Information

Benefits:

• 25 days annual leave.
• Participation in an annual bonus scheme.
• Pension: 4% employee/4% employer contributions of qualifying earnings.
• Company medical cash plan, including access to subsidized gym membership and a staff discount scheme.
• Cycle scheme.