Junior Customer Service Representative with German

About Elavon

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers worldwide achieve their financial goals. From transaction processing to customer service and innovation, Elavon offers tailored payment solutions powered by the latest technology. They emphasize meaningful opportunities for growth, an inclusive culture, and transparency.

Job Description

We are seeking a dedicated and customer-centric Customer Support Specialist with German language proficiency to join our remote team. In this role, you will be the first point of contact for customers, providing support across multiple channels including phone, email, and live chat. Fluency in both German and Polish is essential for delivering a seamless customer experience.

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Respond to customer inquiries via email, ensuring timely and accurate resolutions.
• Provide real-time support through live chat, maintaining a friendly and helpful tone.
• Troubleshoot customer issues and escalate when necessary.
• Maintain detailed records of customer interactions using internal systems.
• Collaborate with other departments to resolve complex customer issues.
• Uphold a customer-first mindset in every interaction.

Requirements

• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills in German and Polish.
• Ability to work flexible shifts between 08:00 AM and 05:00 PM CET.
• Strong problem-solving skills and attention to detail.
• Comfortable working remotely and independently.

Work Arrangement

• The role is posted as remote. However, candidates located near any of our offices may be required to work on-site at least three days per week.

Accessibility

• Commitment to providing an inclusive and accessible recruitment experience. Contact your recruiter for assistance if you need adjustments at any stage of the application or hiring process.

Total Rewards

• U.S. Bank is committed to fair, equitable, and transparent compensation practices.
• Market-competitive compensation package including:
• Clearly defined salary ranges.
• Performance-based incentives for eligible employees.
• Inclusive and equitable benefits focused on financial well-being, health, and wellness.
• Continuous development opportunities (training, education support, career pathways).
• Employee recognition programs.
• Further details provided upon application.
• Explore benefits at: [Link to Employee benefits and development]

Closing Date

• Posting may close earlier due to high volume of applicants. Early applications are encouraged.