Service Design Consultant

About EY GDS Poland

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. We offer a wide variety of fulfilling career opportunities and provide an ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

About the Role

We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) to join our team as a Senior Consultant in Service Design. You will seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success. This role is based in Katowice, with a hybrid model of 2 days in the office and 3 days remote.

Your Key Responsibilities

• Conduct user research to uncover needs and pain points.
• Map processes and identify improvement opportunities.
• Create service blueprints, journey maps, and personas.
• Co-create concepts and solutions with stakeholders.
• Prototype and test designs for feasibility and impact.
• Facilitate workshops and collaborative design sessions.
• Monitor service performance and gather feedback.
• Stay current with industry trends and best practices.
• Define success metrics and track progress.

Qualifications

• Bachelor’s degree in design, Human-Computer Interaction, or a related field.
• 3+ years of proven experience in Service Design, Customer Experience design, or Product Design.
• Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals.
• Strong portfolio showcasing your successful service design implementation.

Ideally, You'll Also Have

• Proficiency in additional languages (e.g., German or French).
• Knowledge of User Research, Usability Testing, and Analytics.
• Knowledge of product management and customer experience.
• Experience in working with prototyping tools and graphical software.

What We Look For

• Proficiency in Design Thinking and User-Centered Design methodologies.
• Open-minded, proactive, and eager to tackle challenges while continuously learning.
• Ability to apply agile methods and collaborate effectively to deliver service solutions.
• Passion for design and commitment to iterating and improving services.
• Interest in working in a global, intercultural environment.
• Willingness to step outside your comfort zone, travel, and build strong cross-cultural relationships.
• Motivation to achieve and go the extra mile.

What We Offer

• Continuous learning opportunities.
• Flexibility to define your success and make an impact.
• Transformative leadership development.
• Diverse and inclusive culture.