Sr. Product Manager - AI Platform

About HighLevel

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We proudly support a global and growing community of over 1 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel equips users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid-2025, our platform processes over 4 billion API hits and handles more than 2.5 billion message events every day. We manage over 470 terabytes of data distributed across five databases, operate with a network of over 250 microservices, and support over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid-2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen.

The Opportunity: Senior Product Manager – AI Platform

We are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that enable HighLevel teams to ship AI-powered features faster and more reliably. This role is ideal for technical product managers or builder PMs who enjoy systems thinking and platform design. You will define and build internal AI infrastructure such as agent frameworks, model orchestration, evaluation systems, and data pipelines while ensuring these systems are reliable, scalable, and easy for product teams to use.

What You’ll Do

AI Platform Strategy

• Define the roadmap for HighLevel’s AI platform layer.
• Identify core AI primitives that should be centralized across the company.
• Ensure platform capabilities enable teams to ship AI features faster.

AI Infrastructure & Capabilities

Design and evolve platform systems including:

• LLM and model orchestration
• Agent frameworks and tool usage
• Context and data pipelines
• AI evaluation and monitoring
• Guardrails and governance frameworks

Internal Developer Enablement

• Build tools and abstractions that simplify AI development for product teams.
• Provide documentation and reusable building blocks.
• Reduce duplicated effort across teams.

Reliability, Performance & Cost

• Define performance and reliability standards for AI systems.
• Work with engineering to optimize inference latency, cost, and scalability.

Responsible AI & Governance

• Embed safety, compliance, and transparency into AI platform design.
• Partner with security and legal teams on governance frameworks.

What Success Looks Like

• Product teams can ship AI features faster
• Reduced duplication of AI infrastructure
• Reliable and scalable AI platform services
• Consistent AI output quality across products

Qualifications

Minimum Qualifications

• 8–10 years of product management experience
• Experience working on technical platforms or developer infrastructure
• Strong understanding of AI systems and LLM architectures
• Ability to operate independently with high ownership

Preferred Qualifications

• Hands-on coding or AI prototyping experience (1–2+ years)
• Experience building AI platforms, ML infrastructure, or developer tools
• Familiarity with agent frameworks, vector databases, and evaluation systems

Who This Role Is For

• Technical PMs who enjoy building foundational systems.
• Builders who work closely with engineering and architecture.
• Product managers comfortable prototyping ideas and validating solutions quickly.

Why Join HighLevel?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well-funded & profitable company.

Join us at HighLevel, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Equal Employment Opportunity & AI in Hiring

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information for compliance with government recordkeeping, reporting, and other legal requirements. This information is voluntary, will not affect your application status, and will be kept separate from your application to ensure it is not used in the hiring decision.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

#LI-Remote #LI-AV1