Director, Global Consulting & System Integrator Partnerships

About Us

Ada is an AI customer service company on a mission to make customer service extraordinary for everyone. We are driven to establish a new standard of quality customer service at scale, empowering enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless.

Ada serves as an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, freeing up team time, company resources for growth, and customer time for what matters most.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands such as Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we believe growth reflects each individual owner’s personal development. Our values are rooted in driving progress and continuous improvement. If you are ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

About the Role

We are seeking an experienced Director of Global Consulting and System Integrator Partnerships to build and lead our consulting and SI partner ecosystem. In this pivotal role, you will develop relationships with Global Systems Integrators (GSIs), Regional Systems Integrators (RSIs), and consulting firms, driving net new business growth and expanding Ada's presence in customer experience transformation initiatives. You will be a strategic alliances leader adept at translating partnerships into meaningful revenue impact, building and scaling consulting and SI relationships that drive measurable growth. This role thrives at the intersection of enterprise sales, CX transformation, and ecosystem strategy.

Key Outcomes

• Define and execute the SI/GSI partner strategy, recruiting top-tier GSI partners and high-performing regional partners.
• Drive partner-sourced pipeline and net new logo acquisition through strategic relationships, identifying high-value opportunities within partner client bases and CX transformation projects.
• Serve as executive sponsor for strategic partner relationships, developing joint business plans with clear revenue targets and success metrics.
• Design comprehensive partner sales enablement programs, including competitive positioning, value selling techniques, and deal support.
• Integrate Ada into partner CX transformation practices and digital transformation roadmaps through joint solution offerings and go-to-market plays.
• Collaborate with Ada's sales, professional services, cloud partnerships, technology partnerships, and reseller teams to create cohesive strategies and maximize partner impact.
• Partner with Ada's Professional Services (PS) organization on joint pursuits, defining clear engagement models and rules of engagement between Ada PS and SI partners.
• Build business case models, ROI frameworks, and sales materials that partners can leverage in customer engagements.
• Track partner performance metrics, including pipeline contribution, revenue attainment, and forecast partner-driven business impact.

Requirements

• 8+ years in partner management, alliances, or business development, with 4+ years specifically focused on consulting/SI partnerships.
• Proven track record scaling SI programs across global and regional SI partners with demonstrable net new business growth.
• Deep experience in CX transformation, contact center modernization, or digital customer service initiatives.
• History of consistently exceeding partner-driven revenue targets and net new logo acquisition.
• Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.) and regional integrators.
• Strong enterprise sales background with an understanding of complex B2B sales cycles.
• Experience in B2B SaaS, enterprise software, or customer experience technology.
• Deep understanding of consulting/SI business models, service offerings, partner economics, and CX transformation sales cycles.
• Experience structuring professional services partnerships and defining engagement models between internal PS teams and external partners.
• Strong executive presence with the ability to influence C-level stakeholders at partners and enterprise clients.
• Ability to own revenue outcomes and proactively identify, develop, and close new opportunities through partner channels.
• Experience orchestrating cross-functional strategies across different partner types (SI, cloud, technology, reseller).
• Excellent relationship building and consultative selling skills.
• Data-driven approach to pipeline management with strong forecasting abilities.

Please note: Some travel is required to meet with partners and attend industry events, including company events and offsites.

Benefits & Perks

At Ada, we believe in building extraordinary products within an environment designed for your success. We prioritize your well-being, growth, and work-life balance.

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Recruitment Process

As part of our recruitment process, we may use AI-enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team. Due to the high volume of applications, we will only contact candidates whose qualifications closely match the requirements of the position. We appreciate the time you have invested in learning more about us.