✨ AI Insights & Summary
This role at Wrike offers a compelling opportunity for a technically adept professional to become a pivotal security advocate within a leading work management platform. As a Security Customer Success Engineer, you'll be instrumental in bridging the gap between Wrike's advanced security features and its global customer base, directly influencing customer trust and driving business growth. It's an ideal position for someone passionate about translating complex security concepts into tangible business value and shaping the future of customer security engagement.
About the Role
Wrike is seeking a Security Customer Success Engineer (SCSE) to act as the primary technical security advisor for Sales and Customer Success teams. This role is crucial for building trust with customers by clearly communicating Wrike’s security capabilities and positioning security as a competitive advantage throughout the customer journey.
Your Impact
- Lead technical security discussions with customer security teams (CISOs, security officers, IT stakeholders).
- Support Sales by resolving pre-sales security objections and blockers.
- Drive business growth by promoting premium security features like Wrike Lock and data residency.
- Contribute to larger deal sizes by emphasizing security's strategic importance.
- Accurately and efficiently complete security questionnaires, RFPs, and customer security portal assessments.
- Utilize internal AI tools and knowledge bases for consistent, high-quality responses.
- Quickly learn and adhere to internal security workflows and processes.
- Partner with the core Security team on product updates, vulnerabilities, and roadmap.
- Collaborate with Sales and Customer Success for ongoing customer support.
- Provide customer feedback and recurring security needs to Product and Security teams.
- Contribute to process improvements for security inquiries and customer interactions.
Your Qualifications
- 3+ years in a customer-facing technical role (Sales Engineering, Customer Success, Solutions Engineering, Security Consulting), preferably in SaaS.
- Strong communication skills for explaining complex security/compliance to technical and non-technical audiences.
- Experience handling customer objections and guiding security discussions from a business perspective.
- Solid understanding of cloud security principles.
- Knowledge of data privacy regulations (GDPR, CCPA).
- Familiarity with security and compliance frameworks (SOC 2, ISO 27001, HIPAA).
- Ability to manage multiple priorities in a fast-paced environment.
- Experience using AI tools, internal documentation, or knowledge bases for efficiency.
- Advanced English speaking and writing skills.
Standout Qualities
- Experience with RFP automation platforms (e.g., Loopio, Responsive).
- Familiarity with the Collaborative Work Management (CWM) space.
- Deeper experience in customer-facing security roles within SaaS.
- Strong consultative approach, positioning security as a business enabler.
- Proactive mindset focused on continuous improvement and collaboration.
Team Dynamics
Reporting to Alexis Jordan, you will collaborate closely with the Security, Sales, and Customer Success teams. This cross-functional role requires strong responsiveness and a customer-first mindset to align customer security needs with internal teams.
Our Work Style
- Customer-facing and highly cross-functional.
- Fast-paced with multiple concurrent customer engagements.
- Leverages internal AI tools, knowledge bases, and documentation.
- Focus on collaboration, feedback, and process improvement.
Why Join Wrike?
- 28 calendar days of paid vacation.
- Sick Leave Compensation (5 Paid Uncertified Sick Days).
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity.
- 2 Volunteer Days.
- Health Insurance (Employees + Dependents).
- Life Insurance Plan.
- Utility Allowance (30 EUR/month, subject to taxation).
- Fitness Plan (800 EUR/year).
- Full-remote & On-demand access to Co-working space.
What’s Next?
- Intro call with a Recruiter.
- Technical interview.
- Cultural interview.
Your recruitment buddy is Aleksandar Chernev, Senior Technical Recruiter.
Who Is Wrike and Our Culture
Wrike fosters a culture of innovation and collaboration, solving complex work problems. We embrace a hybrid work mode, supporting over 1,000 employees globally across 10 hubs with flexible work options including remote, hybrid, and co-working spaces. Employees near hubs like Prague, Nicosia, Bangalore, and Rennes are encouraged to collaborate in person 2-3 days a week.
Our Persona
- 💡 Smart: Deep domain knowledge and expertise.
- 💚 Dedicated: Committed to customer and teammate success.
- 🤗 Approachable: Friendly, considerate, and helpful.
Our Culture and Values
- 🤩 Customer-Focused: Decisions and actions prioritize customer value and journey.
- 🤝 Collaborative: Work as one, leveraging diverse strengths for better outcomes.
- 🎨 Creative: Drive continuous innovation and transcend conventional boundaries.
- 💪 Committed: Embrace ownership, personal growth, and collective success.