Security Customer Success Engineer

About Wrike

Wrike is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed expectations. Our vision is a world where everyone is free to focus on their most purposeful work, together.

About the Role

The Security Customer Success Engineer (SCSE) is the primary technical security advisor for Sales and Customer Success teams, serving as the key link between our security organization and our global customers. You will build trust by helping customers understand Wrike's security capabilities, remove security-related blockers during pre-sales and post-sales engagements, and communicate Wrike's security posture as a competitive advantage.

This role is ideal for a customer-facing, proactive individual who can translate technical security requirements into clear business value.

Your Impact

• Lead technical security discussions with customer security officers, CISOs, and IT stakeholders.
• Support Sales by resolving security-related objections and identifying potential blockers.
• Promote Wrike’s premium security features (e.g., Wrike Lock, data residency) to align with customer needs and drive business growth.
• Contribute to larger deal sizes by positioning security as a strategic element of the buying decision.
• Accurately and efficiently complete security questionnaires, RFPs, and customer security portal assessments.
• Utilize internal AI tools and knowledge bases for high-quality responses to technical security inquiries.
• Quickly learn and follow internal security workflows and processes.
• Partner with the core Security team on product updates, vulnerabilities, and roadmap developments.
• Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support.
• Share customer feedback and recurring security needs with Product and Security teams.
• Contribute to process improvements for managing security inquiries and customer interactions.

Your Qualifications

• 3+ years of experience in a customer-facing technical role (Sales Engineering, Customer Success, Solutions Engineering, Security Consulting), preferably in SaaS.
• Strong communication skills, able to explain complex security and compliance concepts to technical and non-technical audiences.
• Experience handling customer objections and guiding business-focused security discussions.
• Solid understanding of cloud security principles.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA).
• Familiarity with security and compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using AI tools, internal documentation, or knowledge bases to improve response quality and efficiency.
• Advanced English speaking and writing skills.

Standout Qualities

• Experience with RFP automation platforms (e.g., Loopio, Responsive).
• Familiarity with the Collaborative Work Management (CWM) space.
• Deeper experience in customer-facing security roles within SaaS organizations.
• Strong consultative approach, positioning security as a business enabler.
• Proactive mindset focused on continuous improvement and cross-functional collaboration.

Team Dynamics

Your manager will be Alexis Jordan. You will collaborate closely with the Security, Sales, and Customer Success teams, acting as a cross-functional partner to align customer security needs with internal teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.

Our Work Style

• Customer-facing and highly cross-functional role.
• Fast-paced environment with multiple concurrent customer engagements.
• Utilizes internal AI tools, knowledge bases, and documentation.
• Focus on collaboration, continuous feedback, and process improvement.

Why Join Wrike?

• 25 calendar days of paid vacation.
• 5 Paid Uncertified Sick Days.
• Parental Leave: 18 Weeks Maternity / 4 Weeks Paternity.
• 2 Volunteer Days.
• Medical Insurance (Employees + Dependents).
• School Allowance (Up to €600/month).
• Simcard with Unlimited Internet Access.
• Office Lunch Allowance (via Wolt) on Wednesdays/Thursdays.

What’s Next?

• Intro call with a Recruiter.
• Technical interview.
• Cultural interview.

Your recruitment buddy is Aleksandar Chernev, Senior Technical Recruiter.

Who Is Wrike and Our Culture

We are innovators and creators solving complex work problems. We offer a hybrid work mode, supporting talent across 10 global hubs with flexible work arrangements. Employees near hubs like Prague, Nicosia, Bangalore, and Rennes are expected to collaborate in person 2-3 days per week.

Our Persona

• 💡 Smart: Experts in our domain.
• 💚 Dedicated: Focused on customer and teammate success.
• 🤗 Approachable: Friendly, considerate, and helpful.

Our Culture and Values

• 🤩 Customer-Focused: We prioritize customer needs and value.
• 🤝 Collaborative: We work together, leveraging our platform for shared achievement.
• 🎨 Creative: We drive continuous innovation and foster creative thinking.
• 💪 Committed: We believe in ownership and personal growth.