Cyber Operations Management System (COMS) Demonstration Project

Project Overview

The NATO Communications and Information Agency (NCIA) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. The Agency operates at the forefront of cyber defense, collaborating with governments and industry to prevent cyber-attacks and maintain NATO's technological edge. This project requires specialized advisory services to enhance interim workforce capacity through the demonstration and documentation of the Cyber Operations Management System (COMS).

The COMS demonstration is a high-priority task aimed at:

• Building a mock-up environment on the NATO Software Factory to replicate existing COMS functionalities.
• Capturing requirements and demonstrating current capabilities to industry through the mock-up environment.

COMS is a critical component of the NATO Cyber Security Centre (NCSC) and the future NATO Integrated Cyber Defence Centre (NICC), supporting Cyber Incident Response and Defensive Cyber Operations.

Scope of Work

The contractor shall provide support to build a mock-up environment of the current COMS NR and COMS NS. Based on this mock-up, the contractor will identify and capture the requirements of COMS's current capabilities, culminating in a video demonstration for a planned industry engagement day.

Deliverables & Timeline

• D1: Mock-up of COMS NR/NS Environment on the NATO Software Factory
• Due Date: 60 days from Base Period EDC
• Description: Replicate all existing processes, data-types, JIRA projects, Confluence spaces, dynamic elements, and plugins from the production COMS environment. Includes simulation of Data diode and replication mechanism.
• Payment: 40% of contract value upon acceptance.
• D2: Identification and Documentation of the COMS Requirements
• Due Date: 45 days from Base Period EDC
• Description: Capture functional and non-functional requirements in a NATO AQAP conforming format, organized for video production and understandable by third parties. Final deliverable in Word document format.
• Payment: 20% of contract value upon acceptance.
• D3: Creation of a Video Demonstrating the Identified Requirements in D2
• Due Date: 70 days from Base Period EDC
• Description: Produce a recorded video introducing COMS and demonstrating all captured requirements. Video must meet minimum resolution and audio standards, with narration at STANAG 6001 Level 4 minimum.
• Payment: 20% of contract value upon acceptance.
• D4: Demonstration of the COMS Mock-up Environment
• Due Date: 100 days from Base Period EDC
• Description: Present a live demo of the COMS mock-up environment online during an industry engagement day, covering points from D3 with interactive Q&A.
• Payment: 20% of contract value upon acceptance.

Personnel Requirements

• NCIA expects approximately 3 personnel to be engaged for this SOW.
• The Project Manager must hold a NATO SECRET security clearance.
• All other contractor personnel must hold a NATO RESTRICTED authorization.
• Work will be executed fully at the contractor's facilities.

Contractor Qualifications

• Excellent knowledge (5+ years) of Atlassian JIRA Datacenter administration.
• Excellent knowledge (5+ years) of Atlassian Confluence Datacenter administration.
• Prior experience working on the NCIA COMS Environment.
• Excellent knowledge in scripting languages (e.g., Bash, Python) for automation and customization.
• Excellent knowledge in deploying solutions on Microsoft Azure environments.
• Excellent knowledge of Java, Groovy, and ScriptRunner.
• Strong experience in dynamic content management and integration between Atlassian JIRA and Confluence.
• Strong experience in managing metadata in Atlassian Confluence, Office and PDF documents, and Microsoft SharePoint.
• Strong understanding of the inner workings of Atlassian JIRA and Confluence instances, including at database level.
• Experience with the management of Linux servers (preferably RedHat).

Schedule & Performance

• Estimated Start Date: 15 July 2026 (tentative)
• Period of Performance: EDC + 4 months
• Offsite work is permitted, and an "Off-Site Discount" of 5% is applicable to price proposals.

Purchaser-Furnished Information and Resources

• NCIA will fund access to the NATO Software Factory.
• NCIA will provide up to 3 laptops for accessing the NATO Software Factory.
• NCIA will provide 1 hour of technical support per working day.