Corporate Account Manager

About Sharebite

Sharebite is the leading food ordering platform designed for companies to feed their employees. Our platform connects employees with their favorite restaurants while actively combating food insecurity through meal donations via partners like Feeding America and City Harvest, having already donated over 15 million meals.

About the Role

As a key member of the Corporate Account Management (CAM) team, this role is responsible for ensuring our corporate clients' success and thriving use of the Sharebite platform. You will proactively advocate for the customer, focusing on high levels of adoption to ensure maximum customer satisfaction. You will develop into a trusted advisor, empowering and enabling clients by coaching them on Sharebite's tools and solutions. This role requires strong attention to process, technical platform aspects, excellent listening and communication skills, and a curious, creative problem-solving approach.

What You'll Do

Onboarding / Implementation

• Work closely with the corporate sales team to understand specific client requirements and pain points.
• Synthesize client conversation information to assess optimal configurations and account structures, managing the entire account setup process.
• Liaise cross-functionally to prioritize new client needs from a product and operations perspective.
• Address ongoing client inquiries related to onboarding and implementation, both pre- and post-launch.
• Make strategic decisions to ensure a smooth and efficient onboarding process and launch for each corporate client.
• Provide feedback to corporate sales and account management/customer success teams to close communication gaps.
• Effectively manage time to provide a professional, personalized handholding experience for each client.
• Maintain all corporate client information within our CRM platform, Salesforce.

Account Management

• Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered.
• Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams.
• Drive cross-functional collaboration to solve complex customer challenges, from problem identification to solution delivery.
• Manage the contract renewal cycle, from initial meetings through negotiation, contract changes, and signature.
• Identify opportunities within existing accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with existing customers to recommend additional solutions from the Sharebite portfolio.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high-touch client service, including escalation and coordination of support issues as needed.
• Demonstrate the ability to grow accounts by increasing conversion from upsell identification to closed won deals.
• Take on a buddy assignment for new team members during their onboarding.
• Participate in training sessions for new team members.

Required Skills & Experience

• Bachelor’s degree from an accredited college or university, or equivalent relevant experience.
• 3+ years of experience in B2B customer success or account management, preferably at a SaaS or growth-stage tech company.
• Ability to balance a wide variety of daily tasks and adjust priorities dynamically in a fast-paced environment across multiple engagements.
• Ability to collaborate effectively with cross-functional teams (remotely).
• Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments.
• Consultative selling skills, with the ability to fully understand client business needs and how the Sharebite offering can be best utilized.
• Exceptional written and verbal communication skills, demonstrated through email, conference calls, client visits, presentations, and internal meetings.
• High level of organization and focus, with the ability to work under pressure.
• Strong familiarity with CRM solutions (e.g., Salesforce).
• Technical aptitude and ability to learn new concepts quickly.
• Experience with Salesforce is preferred.
• An understanding of the technical components surrounding account management is a plus.

Compensation & Benefits

• Base compensation range: $75k - $100k per year (OTE $97k - $112k).
• Actual compensation is based on a variety of factors including skill set, experience, and location.
• Total compensation package includes equity, multiple health insurance options, and a daily meal stipend.

About Sharebite's Mission

Sharebite is passionate about its mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We believe well-fed employees are essential for wellbeing, team performance, and company culture.

Sharebite has been recognized by Inc. Magazine’s Best in Business, Fast Company’s Best Workplaces for Innovators, and Inc 5000’s Fastest Growing Companies.

Join us to bring do-good, feel-good eating to the world.

Sharebite is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. For accommodations during the interview process, please email accessibility@sharebite.com. For California residents requesting a privacy notice, please email hr@sharebite.com.