Customer Support Consultant (Remote)

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in over 30 countries since 2010. We provide secure customer and technical support in 60 languages across diverse industries. We pride ourselves on a People First management approach and foster a multicultural and multilingual environment.

What You Will Do

• Provide first-line support to customers via chat, calls, and emails.
• Escalate and resolve customer tickets efficiently.
• Clearly and accurately answer policy and billing questions.
• Serve as the primary point of contact during service outages, ensuring timely communication and support.
• Troubleshoot basic technical issues and escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions and adhere to internal procedures.
• Ensure a high level of customer satisfaction by delivering empathetic and solution-oriented support.

What You Need to Succeed

• Excellent English communication skills (C1 for spoken and written).
• Experience using Zendesk.
• Basic troubleshooting skills.
• Minimum of 6 months of experience in customer support (must-have).
• Tech-savvy, capable of testing and troubleshooting basic technical issues.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

Will Be a Great Plus

• Experience with CRM systems.

Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, with a focus on internal health policy.
• Responsive leadership invested in your development and long-lasting cooperation.
• Internal development opportunities ('Greenhouse conditions').
• A culture built on trust, with no time-tracking requirements.

Note: Items listed in the benefits section may vary based on the terms of engagement. Specific terms, including compensation and benefits, will be clearly defined in your agreement if selected.

Referral Program

Know someone perfect for the role? Refer them and get rewarded!

Equal Treatment

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Candidate Privacy

Your personal data will be processed in accordance with the SupportYourApp Candidate Privacy Notice.