Client Delivery Project Manager

About Velera

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

This position establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test, and implement projects. You will assume a leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

Day in the Life

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams.
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.
• Ensures various integration elements of assigned projects are properly coordinated, including: project plan development, project plan execution, and overall change control; Develops highly technical, detailed project plans including all work required to successfully complete both internal and client-facing projects.
• Acts as the primary liaison and manages expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live.
• Assumes responsibility, manages conflict within the group, and provides final approval for the entire project on behalf of all stakeholders; Troubleshoots project issues and escalates them to upper management if necessary.
• Leads lesson learned exercises and participates in root cause analysis discussions.
• Ensures that project information is communicated in a timely manner through communication planning, information distribution, performance reporting, and administrative closure.
• Collaborates effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors, and other 3rd party providers, ensuring the quality standards for the project are met.
• Facilitates project meetings, including project kick-off and specification meetings.
• Travels to client locations to meet and discuss specifications, business objectives, and project options; facilitates meetings with key client personnel, including IT for network connectivity and file mapping.
• Maintains interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks for the purpose of coordinating products/projects.
• Maintains a thorough understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in a related field and/or equivalent combination of experience and education is required.
• 3 years of project management experience required.
• 3 years in a client-facing role required.
• 3 years in the financial services industry with card processing and payment solutions preferred.
• Client-facing project leadership and card processing experience preferred.
• Working knowledge of Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Project.
• Working knowledge of various project methodologies.
• Working knowledge of Enterprise Project Management tools.
• Working knowledge of debit and credit card processing and supporting financial technology products.
• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills; ability to track and control activities in a fast-paced environment while managing multiple projects and tasks across multiple organizations.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Possess strong leadership, interpersonal, and problem-solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior-level executives to make appropriate business decisions.
• Ability to exercise discretion and good judgment in making decisions.
• Ability to travel as needed, 25%.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected, and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connections across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, well-being, and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$67,700.00 - $86,300.00 USD
Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company-provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Additional Information

• Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
• Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the "EEO is the Law" Poster.
• Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
• Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
• This role is currently not eligible for sponsorship.
• As an ongoing commitment to reasonably accommodate individuals with disabilities, please contact recruiters@velera.com for assistance.

Apply Now

https://weworkremotely.com/remote-jobs/velera-solutions-client-delivery-project-manager