Client Lead (TikTok Shop) - all genders

About Us

We are one of the leading TikTok Shop Agencies in Germany, currently holding the #2 spot in the agency ranking. We are actively shaping the future of social commerce and are looking for passionate individuals to join our journey. We empower our clients with high-performance TikTok Shop strategies.

The Role: Client Lead TikTok Shop

We are seeking a Client Lead for TikTok Shop who excels at client development, strategic partnership growth, and communication at the decision-maker level. While prior TikTok Shop experience is not required, a genuine curiosity and willingness to take on responsibility quickly are essential. You will be the primary point of contact for multiple clients, guiding them strategically and identifying growth opportunities before they do.

Your Responsibilities

Client Leadership & Growth:

• Serve as the central point of contact for multiple clients, providing strategic leadership and actively developing partnerships.
• Proactively identify growth potentials, communicate clearly at the decision-maker level, and impress with results.
• Maximize client relationships through a deep understanding of their business goals, not through pressure.
• Bring new ideas, opportunities, and platform developments into client discussions proactively.
• Identify upsell and cross-sell opportunities and develop next steps collaboratively with clients.
• Prepare impactful quarterly and annual reviews that provide strategic impulses.
• Build long-term relationships at the decision-maker level, fostering client advocacy.
• Understand client KPIs and identify the critical levers for success.

TikTok Shop Management:

• Take responsibility for the operational management of client shops, including product listings, catalog maintenance, and continuous optimization.
• Plan and manage pricing strategies and promotions (e.g., special offers, voucher campaigns, platform sales events).
• Analyze shop performance using relevant e-commerce KPIs (GMV, CR, CTR, ROAS) and derive actionable measures.
• Identify performing products, understand the reasons behind their success, and address underperforming products.

Project & Account Management:

• Manage all client workflows and collaborate closely with the internal TikTok Shop team.
• Adhere to timelines, set clear priorities, and ensure clients are informed at every step.
• Establish and implement scalable standards and processes for clients.
• Maintain a keen eye on KPIs, reporting, and actions, presenting them confidently internally and externally.

TikTok Shop Strategy:

• Contribute to annual strategy development, drive towards goal achievement, and stay informed about market changes in the TikTok Shop landscape.
• Quickly learn and integrate new trends and features into client work, becoming a subject matter expert over time.

Your Profile

• Several years of experience in Account Management, Client Success, or a similar client-facing role, ideally within an agency or e-commerce environment.
• No prior TikTok Shop experience necessary, but genuine curiosity and a readiness to take on responsibility quickly are essential.
• Strong client leadership skills: ability to build trust, manage expectations, and actively develop clients.
• Structured, self-directed working style with a focus on the big picture.
• Excellent communication skills at all levels, from operational coordination to client presentations.

What We Offer

• A challenging, dynamic, and demanding work environment within one of the leading and largest Meta & TikTok Performance Marketing Agencies in German-speaking countries.
• Collaboration with exciting brands (e.g., Aylashes, More Nutrition).
• A top-equipped TikTok Shop Studio for client live streams.
• A dynamic team with a strong hands-on mentality and self-initiative.
• A spacious loft office with a relaxed work atmosphere and great team events.
• State-of-the-art technical equipment (latest Apple products).
• 30 days of vacation.
• Mobility and sports benefits (KVB JobTicket, Urban Sports Club, bikes, gym).
• Employee well-being perks: warm lunches, healthy snack bar, free drinks, ADBAKER coffee, gaming corner.

Your Contact Person

Lukas Hildebrandt
Business Operations Lead