Showroom Manager - NYC Design Center

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

About the Role

Delta Faucet Company is seeking a dynamic Showroom Manager to lead our new New York City Design Center focused on the Brizo and Newport Brass brands. This role is perfect for a high-energy, motivated professional ready to make an immediate impact and serve as a brand ambassador for the New York market.

The Showroom Manager will oversee all aspects of showroom operations, including sales leadership, client experience, team management, and strategic business initiatives. This position reports directly to the VP, Luxury.

Responsibilities

• Leadership & Team Development: Manage, mentor, and develop a high-performing showroom team, auditing performance, resolving escalated claims, and ensuring optimal staffing and seamless operations.
• Showroom Operations & Sales: Oversee day-to-day showroom performance by delivering world-class customer service, hosting client-facing events, maintaining brand-standard visuals, coordinating with cross-functional teams, driving pipeline management, and ensuring accurate CRM usage and sales goal attainment.
• Client Engagement: Represent the Brizo & Newport Brass brands with professionalism, build trusted client relationships, provide personalized service, follow up on leads and samples, and organize showroom events that enhance the client experience.
• Strategic Management: Create and execute the showroom’s business plan, develop and manage budgets, align team goals with luxury strategy, oversee account and sample processes, contribute to forecasting, and identify opportunities for growth and cross-selling.

Qualifications

• 5+ years in sales management within a high-end luxury brand environment (showroom, retail, or architectural design firm).
• Proven experience in budget management, designing curriculum and delivering engaging training programs.
• Proven ability to build, coach, and inspire successful sales teams.
• Strong leadership, negotiation, and decision-making skills.
• Client-centric mindset with innovative, strategic thinking.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office; CRM experience required.
• Strong connections within the New York luxury design community.
• Must currently reside within the New York city area and be able to travel for company events.
• Bachelor’s degree or equivalent.

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company Details

• Company: Delta Faucet Company
• Employment Type: Full-time
• Headquarters: US - New York - New York
• URL: http://masco.com

Delta Faucet Company is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.