Customer Service Associate

About Safe Haven Security

At Safe Haven Security, we are more than just a home security company; we are a team of dedicated professionals passionate about making a difference in the lives of our customers and employees. Our mission is to provide peace of mind and protection nationwide through innovative security solutions and outstanding customer service. We are committed to excellence, investing in our employees with comprehensive training, ongoing support, and opportunities for advancement. Our culture fosters teamwork, collaboration, and mutual respect, recognizing our employees as our greatest asset.

Position Summary

Safe Haven Security is seeking a Builder Sales Support Admin (BSS Admin) to join our organization. As a BSS Admin, you will play a crucial role in supporting the division’s sales by handling call traffic and managing the resolution and maintenance of finalized customer accounts. This role is 100% remote, with primary duties including taking calls and performing other administrative tasks for the Builder Concierge Sales team.

In this role you will:

• Engage with customers to facilitate account maintenance and guide call traffic.
• Maintain a streamlined workflow for managing tickets, voicemails, reports, and call queues.
• Serve as an authentic voice to help resolve our customers’ needs.

To be successful in this role, you should have:

• Exceptional communication and de-escalation skills.
• Proven ability to work independently in a remote environment.
• Proficiency in Microsoft Office Suite.
• A self-motivated, dedicated, and disciplined mindset.
• Proficiency in working both independently and collaboratively within a team.
• Proven ability to stay organized.
• Reliable high-speed internet with a minimum download/upload speed of 500 Mbps to support video conferencing, system tools, and call quality.

What Safe Haven requires in a candidate:

• High School diploma or equivalent.
• Prior customer-facing experience.

About Safe Haven (Company Culture & Recognition)

Safe Haven Security LLC is a dynamic and innovative organization committed to excellence. We are recognized for our commitment to our employees and customers, having won awards such as "America's Greatest Places to work" by Newsweek and being a 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. We embrace innovation and technology, fostering a positive and inclusive work environment where everyone feels valued and appreciated. Join us and be part of an organization committed to making a difference and creating a safe and secure environment for every home we serve.

Why Join Safe Haven

• Weekly pay.
• Comprehensive paid training.
• Annual bonus potential.
• Paid Time Off (PTO) program and paid holidays.
• Medical, Dental, Vision, 401k, and Life Insurance Coverage.
• Employee Assistance Program (EAP).
• Career Development opportunities.
• Recognized by Newsweek's "America's Greatest Workplaces"!
• Safe Haven is the largest employee-based ADT Authorized Dealer.