Werkstudent:in Customer Support (Niederländisch)

About Speekly

Speekly is the largest marketplace for creator content in Europe, connecting over 100,000 creators with 12,000+ brands. We are building the operating system for social content and are a rapidly growing startup with over 6 million Euros in VC funding. Our operations span the DACH market, the Netherlands, Italy, and the UK, with our headquarters in Cologne.

Our Goal

To be the leading online marketplace for creator content in Europe, enabling our clients to source content easily, quickly, and scalably, while providing exceptional service.

About the Role

We are looking for someone who is not a classic working student, but rather someone who:

• Takes ownership of the satisfaction of our international customers.
• Is eager to learn our software in depth and contribute to its improvement.
• Has a good feel for social media, trends, and content.
• Speaks fluent Dutch and German.

Your Responsibilities

You will be the first point of contact for our Dutch customers:

• Answer all questions regarding our platform and services.
• Support our customers and content creators with difficulties, ensuring collaborations are successful and platform guidelines are followed.
• Proactively mediate between brands and creators when collaborations are not running smoothly.
• Identify up-selling and cross-selling opportunities and develop these accounts.
• Gather feedback from the Dutch market and relay it directly to the team.

Your goal: to make our Dutch customers completely satisfied.

What You Bring

• Fluent Dutch and German language skills.
• Proactive, independent, and eager to learn and take on responsibility.
• Ability to resolve conflicts with empathy and understanding, ensuring mutual benefit.
• Structured, reliable, and self-driven work approach.
• Daily engagement with TikTok & Instagram, understanding what works.

What You Get

• Real Responsibility: You will be the first point of contact for our customers and influence their perception of Speekly.
• Strong Personal Development: You will receive active coaching and regular feedback. Our team leads are measured by their team's development, making your growth a clear priority.
• Fast Learning Curve: Gain insights into how a startup scales its business, ideal for aspiring entrepreneurs or those seeking leadership roles in startups.
• Work on a Software Product: Collaborate closely with our tech team to implement customer needs into our software.
• Effective Setup: Office in Cologne, flexible working hours, hybrid work model (up to 2 days remote), choice of hardware, and Urban Sports Club membership.