Supply & Logistics Coordinator

About Nabu Casa

Nabu Casa is the organization behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. Founded to ensure project sustainability, we partnered with the Open Home Foundation in 2024 to champion open-source initiatives. Our core principles—privacy, choice, and sustainability—guide our architecture, community, and operations. As a profitable company with no external investors, our sole stakeholders are our employees and users. We also actively support other open-source projects in hardware, standards, and voice technology.

The Role

Nabu Casa seeks a Supply Chain Coordinator to manage the complete lifecycle of our hardware products, ensuring a seamless flow from manufacturers to distributors and, ultimately, to the homes of Home Assistant users. This pivotal role is central to maintaining the reliability of our global hardware distribution to a passionate community. You will be responsible for daily operations including purchase orders, manufacturer liaison, logistics, distributor support, inventory management, and RMA handling. A key part of this role involves transforming current practices into documented, repeatable processes. As we expand our Commercial team to support global operations and our partner ecosystem, this position is crucial for scaling our international hardware business across various regions and distribution channels. We are growing rapidly and need someone to take full ownership, enabling the work to scale effectively. You will enjoy significant autonomy from day one, empowered to resolve issues such as shipment delays, urgent distributor needs, or stock allocation challenges.

You will collaborate closely with our Global Channel Manager, Hardware team, and Finance team, as well as directly with manufacturers, distributors, and logistics partners. You will be an integral part of the Commercial team, reporting to our VP Commercial, based in Norway.

Why This Role, and Why Now

• Own a Function, Not a Queue: This is an ideal advancement for professionals who have managed logistics or supply chain functions within more structured environments and are ready to lead an entire operation independently. Success is defined by the supply chain functioning optimally without constant oversight.
• Build the Structure: We operate with a lean, agile process. You will have the opportunity to implement best practices, document Standard Operating Procedures (SOPs), and shape the function's evolution as the company scales.
• Operational and Strategic Impact: Beyond daily management, you will analyze forecast data to inform purchasing decisions and utilize modern tools, including AI-assisted workflows, for enhanced efficiency.
• AI-Powered Efficiency: We integrate AI to augment our team's capabilities, not replace them, ensuring you have the tools to succeed.
• Stable and Mission-Driven: We are a profitable, investor-free company funded by our user community. Your work directly contributes to products used in millions of homes.

What You'll Do

• Oversee the end-to-end flow of hardware products from manufacturers to distributors across multiple regions.
• Place and manage manufacturer purchase orders, tracking them through to final delivery.
• Coordinate directly with manufacturers regarding lead times, production schedules, shipment planning, and resolving day-to-day issues.
• Provide back-office support to distributors, including order coordination, delivery updates, and issue resolution.
• Manage order flow, inventory updates, and data within our ERP system (NetSuite).
• Handle partial deliveries, make stock allocation decisions, and coordinate inventory across different regions.
• Coordinate global logistics operations with freight forwarders and logistics partners.
• Manage the entire RMA process, including coordination, root-cause analysis, and reconciliation with manufacturers.
• Analyze forecast data and inventory levels to inform purchasing decisions on order timing and quantities.
• Develop and maintain standard operating procedures and comprehensive supply chain documentation.
• Identify supply chain bottlenecks and drive continuous improvement initiatives as the company scales.
• Collaborate cross-functionally with the Hardware, Commercial, and Finance teams to ensure alignment.

What You Need To Have

• A minimum of 4 years in supply chain, logistics, purchasing, or operations, with demonstrated hands-on ownership.
• Direct experience coordinating with manufacturers, including placing and managing purchase orders, and working with them on lead times and production schedules. Experience with factories in China or other parts of Asia is strongly preferred.
• Cultural fluency and proven ability to communicate effectively with international manufacturing partners, particularly in Asia, understanding professional norms and appropriate communication styles.
• Practical experience in inventory management, stock allocation, and handling partial deliveries.
• Experience coordinating international shipments and logistics.
• Proficiency with an ERP system (e.g., NetSuite, SAP, Odoo) for placing POs and managing deliveries.
• A history of implementing structure, including documenting processes, writing SOPs, and improving workflows, ideally by adapting practices from established supply chain operations.
• The ability to work independently with high ownership in a fast-paced, minimally structured environment.
• An analytical mindset, comfortable using reporting and forecast data to drive decision-making.
• Strong organizational, problem-solving, and communication skills.

It Would Be Great If You Also Have

• Specific experience with NetSuite.
• Experience in hardware, consumer electronics, or e-commerce operations, especially with direct manufacturer contact.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience using Home Assistant and an affinity for open-source, community-driven products.

What We Offer You

Nabu Casa is a fully remote company, employing individuals globally through Remote. As a salaried employee in your country, no work visa is required. This is a full-time, 40-hour per week position. While there's no fixed schedule, we aim for at least 3 hours of overlap for team communication. You will join the Commercial team and report to our VP Commercial, based in Norway (UTC +01:00 / +02:00).

We prioritize employee well-being. You will receive all legally mandated benefits for your country of residence. Additionally, all employees receive a baseline set of benefits, including:

• Five weeks (25 days) of paid time off.
• Fourteen days of paid sick leave (if not already covered by local laws).
• Six weeks of paid and six weeks of unpaid parental leave for use in the first year after birth (supplemented if local laws provide less).
• A budget for home workspace equipment, with the option to keep it after three years.
• A monthly smart home budget to stay current with smart home technology.
• A 50% contribution towards your home internet connection fee.
• The opportunity to spend work time maintaining personal Home Assistant-related side projects.

We aim to offer a total compensation package at the 75th percentile of market rates for the role, seniority, and location. Approximate annual compensation in primary operating countries:

• Greece: 34,000 - 46,600 EUR
• Hungary: 15,000,000 - 19,600,000 HUF
• Italy: 49,100 - 67,100 EUR
• Poland: 260,000 - 330,000 PLN
• Portugal: 44,500 - 59,700 EUR
• Romania: 178,000 - 221,000 RON
• Spain: 49,000 - 68,000 EUR
• UK: 56,200 - 74,000 GBP

Compensation for other countries can be discussed during the initial interview.

About Us

Nabu Casa funds the development of Home Assistant and other projects at the Open Home Foundation. Nabu Casa is best known as the organization driving the development of Home Assistant, the world's largest free and open-source smart home platform. More than two million households benefit from its home automation capabilities. Powered by a worldwide community of open-source developers, GitHub ranked it the most active open-source project in the world in 2024.

We were initially founded to ensure that the development of Home Assistant would remain sustainable as it kept growing, but over time it has grown to support more open home initiatives. In 2024, the Open Home Foundation was formed to protect these open-source projects and ensure they thrive into the future. Nabu Casa is a commercial partner of the foundation, and our principles are aligned with a joint commitment to privacy, choice, and sustainability in the smart home. These are the values that we put at the heart of every decision we make. It's woven into our architecture, licensing, community, and everything else.

Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users.

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