Supply Chain Coordinator at Nabu Casa

About Nabu Casa

Nabu Casa is the organization behind Home Assistant, the world's largest free and open-source smart home platform, trusted by over two million households. Founded to ensure the project's sustainability and now in partnership with the Open Home Foundation, Nabu Casa champions privacy, choice, and sustainability. As a profitable company with no external investors, our operations are funded directly by our users, ensuring our focus remains on our employees and community. We actively support various open-source initiatives.

The Role

Nabu Casa is seeking a dedicated Supply Chain Coordinator to manage the complete lifecycle of our hardware products. This critical role ensures a seamless flow from manufacturers to distributors and, ultimately, to the homes of Home Assistant users worldwide. You will be instrumental in maintaining the reliability of our global hardware operations, taking ownership of daily tasks including purchase orders, manufacturer liaison, logistics, distributor support, inventory management, and RMA handling. This position is key to developing and documenting repeatable processes as we scale.

As we expand our Commercial team to support Nabu Casa's global growth, this role will be central to scaling our international hardware operations across diverse regions and distribution channels. We are hiring because of our rapid growth and the need for someone to drive full ownership, allowing the work to scale effectively. You will experience significant autonomy from day one, empowered to resolve issues independently, from shipment delays to urgent distributor needs and stock allocation.

You will collaborate closely with our Global Channel Manager, Hardware team, and Finance team, while directly engaging with manufacturers, distributors, and logistics partners. You will be an integral part of the Commercial team, reporting to our VP Commercial, based in Norway.

Why This Role, and Why Now

• Own Your Function: Step into a role where you lead an entire function, not just manage tasks. This is an ideal progression for those ready to take comprehensive ownership of logistics and supply chain operations.
• Build and Innovate: Contribute to building our operational structure. You'll have the opportunity to implement best practices, document Standard Operating Procedures (SOPs), and shape the function as the company expands.
• Strategic and Operational Impact: Balance day-to-day operational demands with strategic analysis of forecast data for purchasing decisions, leveraging modern tools, including AI-assisted workflows.
• AI-Powered Efficiency: Utilize AI tools designed to support and enhance your capabilities, not replace them.
• Mission-Driven Stability: Work for a profitable, community-funded company that is deeply committed to its mission, knowing your work directly impacts millions of homes.

What You'll Do

• Oversee the end-to-end flow of hardware products from manufacturers to distributors across multiple regions.
• Place and manage manufacturer purchase orders, tracking them through to final delivery.
• Liaise directly with manufacturers regarding lead times, production schedules, shipment planning, and ongoing operational issues.
• Provide essential back-office support to distributors, including order coordination, delivery updates, and issue resolution.
• Manage order processing, inventory updates, and data integrity within NetSuite.
• Handle partial deliveries, strategic stock allocation, and inventory coordination across different regions.
• Coordinate global logistics operations with freight forwarders and logistics partners.
• Manage the end-to-end RMA process, including coordination, root-cause analysis, and manufacturer reconciliation.
• Analyze forecast data and inventory levels to inform purchasing decisions.
• Develop and maintain comprehensive standard operating procedures and supply chain documentation.
• Identify and address supply chain bottlenecks, driving continuous improvement as the company scales.
• Collaborate cross-functionally with the Hardware, Commercial, and Finance teams to ensure alignment.

What You Need To Have

• Minimum of 4 years of direct, hands-on experience in supply chain, logistics, purchasing, or operations.
• Proven experience coordinating directly with manufacturers, including placing and managing purchase orders, and managing lead times and production schedules. Experience with factories in China (or elsewhere in Asia) is highly preferred.
• Strong cultural fluency for communicating with international manufacturing partners, particularly in Asia, understanding professional norms and communication styles.
• Practical expertise in inventory management, stock allocation, and handling partial deliveries.
• Experience coordinating international shipments and logistics.
• Proficiency with an ERP system (e.g., NetSuite, SAP, Odoo) for purchase orders and delivery management.
• A demonstrated ability to establish structure by documenting processes, writing SOPs, and improving workflows, ideally drawing from established supply chain practices.
• Capacity to operate independently in a fast-paced environment with a high degree of ownership and minimal supervision.
• An analytical mindset, comfortable using data and forecasts to drive decision-making.
• Excellent organizational, problem-solving, and communication skills.

It Would Be Great If You Also Have

• Specific experience with NetSuite.
• Background in hardware, consumer electronics, or e-commerce operations.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience with Home Assistant and an affinity for open-source, community-driven products.

What We Offer You

Nabu Casa is a fully remote company, employing individuals globally. You will be a salaried employee in your country of residence, with no work visa requirements.

This is a full-time, 40-hour per week position. While we offer flexibility, we aim for at least 3 hours of workday overlap for team communication. You will join the Commercial team and report to our VP Commercial, based in Norway (UTC +01:00 / +02:00).

We are committed to employee well-being, providing all legally mandated benefits for your country of residence, plus a minimum set of global benefits:

• Five weeks (25 days) of paid time off.
• Fourteen days of paid sick leave (if not covered by local law).
• Six weeks of paid and six weeks of unpaid parental leave (with Nabu Casa covering the difference if local laws provide less compensation).
• A budget for home workspace equipment, with the option to keep it after three years.
• A monthly smart home budget to stay current with technology.
• A 50% contribution to your home internet connection fee.
• Opportunity to spend work time maintaining relevant Home Assistant-related side projects.

Compensation

Nabu Casa aims for a total compensation package at the 75th percentile of market rates for the role, seniority, and location. Approximate yearly compensation in primary operating countries:

• Greece: 34,000 - 46,600 EUR
• Hungary: 15,000,000 - 19,600,000 HUF
• Italy: 49,100 - 67,100 EUR
• Poland: 260,000 - 330,000 PLN
• Portugal: 44,500 - 59,700 EUR
• Romania: 178,000 - 221,000 RON
• Spain: 49,000 - 68,000 EUR
• UK: 56,200 - 74,000 GBP

For other countries, compensation will be discussed during the interview process.

About Us

Nabu Casa is the commercial engine behind Home Assistant and supports the Open Home Foundation. Home Assistant, our flagship open-source smart home platform, is used by over two million households and was recognized as the most active open-source project globally in 2024. Our core principles of privacy, choice, and sustainability guide every decision. As a profitable entity funded solely by our users, our commitment is to our employees and the community we serve.

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