French Speaking iRobot Support Specialist (Remote - Bulgaria)

About the Role

Mercier Consultancy MD is seeking a dedicated and enthusiastic French Speaking iRobot Support Specialist to join their team. This fully remote position, based in Bulgaria, is an exciting chance to provide exceptional customer service and technical support for iRobot products to a French-speaking clientele.

Your Role

As a French Speaking iRobot Support Specialist, your primary responsibility will be to assist French-speaking customers, efficiently resolving their inquiries and technical challenges. You will play a crucial role in ensuring high levels of customer satisfaction and empowering users to maximize the benefits of their iRobot devices.

Key Responsibilities

• Promptly respond to customer inquiries via phone, email, and chat in French.
• Provide expert technical support and troubleshooting assistance for iRobot devices.
• Guide customers on product features, optimal usage, and essential maintenance.
• Accurately document all customer interactions and issue resolutions in the support database.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Stay current with product updates, software changes, and company policies.

Qualifications

• Mandatory fluency in French (spoken and written).
• English proficiency is considered a plus.
• Previous experience in technical support or customer service, ideally within the electronics or robotics sector.
• Strong problem-solving abilities and a commitment to a customer-first approach.
• Ability to work independently in a remote environment with effective time management skills.
• Familiarity with CRM tools and customer support software.
• Excellent communication and interpersonal skills, with meticulous attention to detail.
• Must have a reliable internet connection and a suitable home workspace conducive to remote work.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Fully Paid Training
• Health Insurance
• And Much More...

Application Instructions

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