Account Manager Team Manager

About Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!

Job Description

Contact Centre Team Manager – Account Manager

Working Monday to Friday 37.5 hours per week

£32,926 plus a competitive bonus structure - Excellent career development, discounted products and services and much more!

We are currently recruiting for an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre, but this could be a Hybrid opportunity for the right person.

As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!

Typical Responsibilities Include

• Responsible for the direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
• Support the Operations Manager in delivering the strategic plan for the department; this may include participation in projects as required by the business.
• Support and identify opportunities to improve revenue and customer experience.
• Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
• The role will be a mixture of coaching, advisory, coordinating, and delivering.
• To be successful, the post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
• KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care, or Account Mgt), incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.

About You

• You’ll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level in a contact centre environment managing a sales-based team.
• Results Orientated: Confident, self-motivated, and positive attitude with strong commercial awareness.
• Customer Centric: A customer-centric approach to business in all dealings with customers, peers, staff, and suppliers.
• Coaching Culture: Ability to proactively give feedback and act on feedback given – Champions a coaching culture.
• Computer Literacy: Confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
• Communication Skills: Excellent communication, influencing, and negotiation skills, both written and verbal.
• Organizational Skills: Outstanding planning and organizational skills, with an ability to work under pressure and prioritize in a deadline-driven environment.
• Role Model: Exemplify Brakes values at all times.
• Relationship Building: An ability to build and maintain good working relationships at all levels.
• Leadership: Leads, inspires, and promotes confidence within a Team.
• Problem Solving: Exceptional customer handling skills and experience with strong problem-solving capabilities.

Above all, you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.

Benefits

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with the option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more…

There’s a lot on offer, so what are you waiting for?

Additional Information

At Brakes, everyone is welcome. We don’t want you to ‘fit our culture’; we want you to help define it, and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV; we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes, and we recognize that Brakes can only thrive when everyone feels they belong. We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.