Entertainment Travel Consultant (Remote)

BCD Australia is seeking an experienced Entertainment Consultant to join our Media & Entertainment division. This full-time, permanent position is ideal for individuals passionate about entertainment travel, working with major players in the Music, Advertising, TV, and Film industries. The role is remote, with a hybrid option available for candidates based in Sydney, NSW.

About the Role

As an Entertainment Travel Consultant, you will be instrumental in planning and selling a comprehensive range of travel services. You will provide expert consultation, manage complex itineraries, and ensure seamless travel experiences for our high-profile clients, upholding BCD standards at all times.

Responsibilities

• Plan and sell diverse travel services, including air and ground transport, and accommodation.
• Provide expert consultation and manage flight reservations, ticketing, and reissues.
• Service all client inquiries, requests, and bookings according to BCD standards.
• Handle post-booking queries, process changes, and manage reissues efficiently.
• Maintain composure and accuracy under pressure, demonstrating excellent attention to detail.
• Proactively anticipate and address potential client challenges.
• Confidently manage talent movements, ensuring privacy and accuracy.
• Handle large group movements and complex, multiple itineraries.
• Support team members across departments.
• Accurately apply travel supplier rules.
• Adhere to client and BCD Media & Entertainment policies and procedures for quality control.
• Perform other assigned duties.

About You

• Solid working knowledge of the travel industry, including policies, procedures, and processes.
• Proficiency with the GDS Sabre system.
• Strong verbal and written communication skills in English.
• Proven ability to manage multiple priorities simultaneously.
• Willingness to be flexible with roster start and finish times as needed.
• Ability to work independently, exercising discretion and judgment.
• Demonstrated professional customer service skills.
• Must possess full working rights in Australia.

About BCD Media & Entertainment

BCD Media & Entertainment is the specialized division of BCD Travel, a global leader in travel management. We have been trusted by leading artists, sporting teams, labels, media, and production companies for over 40 years, managing everything from film production travel to transporting sports teams at a moment's notice.

What We Offer You

• Flexible working hours and remote/work-from-home opportunities.
• Opportunities for skill development and career growth.
• Generous vacation days for rest and recharge.
• A fair compensation package, including wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive and diverse work environment.

BCD Travel is committed to building a diverse and inclusive workplace. We encourage applications from candidates who may not meet every single qualification but are excited about the role. We are committed to providing reasonable accommodations for individuals with disabilities. For accommodation requests, please contact careers@bcdtravel.com.