Sales Market Security Manager

Job Description

WHAT YOU’LL DO
As a Sales Market Security Manager, your main focus will be to develop, implement, and oversee the security service areas for the sales market across our stores and offices. Lead a team of security professionals and specialists accountable for ensuring the protection of our people, reputation, and assets, creating a secure, safe, and ethical environment.

This hybrid role reports into our General Manager Canada and is based out of our Toronto, CA Support Office.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*:

• Lead, inspire, and mentor a team of security professionals and specialists focusing on loss prevention, health & safety, asset protection, security risks management, and compliance.
• Support talent development through coaching, training, and performance management.
• Foster strong cross-functional collaboration with all Sales Market roles (Operations, Human Resources, Legal, IT, Construction, Facilities, Logistics, Accounting, Supply Chain, and many others).
• Promote a culture of integrity, accountability, and continuous improvement.
• Set function goals, budgets, and KPIs adapted to country and sales market risk landscape and set actions to meet them.
• Enhance leadership visibility and support security awareness at all levels within the sales market.
• Serve as a senior escalation point for potential misconduct, fraud, investigations, and policy breaches.
• Coordinate scenario planning, crisis simulation exercises, and cross-functional response activation.
• Manage Security standards, strategies, and compliance programs.
• Lead the loss prevention strategy and oversee implementation. Set goals, monitor KPIs, and ensure measures are in place to reduce shrinkage across all channels.
• Ensure that sales market teams are trained and aligned on loss prevention best practices.
• Oversee the security systems roadmap; ensure technologies are effectively deployed, maintained, and evaluated for continuous improvement.
• Identify technological gaps and drive innovation in the security ecosystem to improve safety and efficiency.
• Oversee the health & safety strategy across the sales market, ensuring compliance with legal requirements and guidelines.
• Guide H&S team members in driving safety culture, training, incident reporting, and preventive measures.
• Provide leadership during audits, inspections, and compliance reviews.
• Champion a culture of continuous improvement, responsibility, and collaboration.
• Act as a subject-matter expert to support strategic decisions related to risk, safety, and brand protection.
• Maintain full ownership and oversight of all Security financials within the Sales Market, including budgets, forecasting, investments, invoice management, accruals, and the overall lifecycle of budget-related activities to ensure financial accuracy and operational efficiency.
• Lead and drive the Sales Market Loss Prevention strategy by proactively identifying shrink trends, mitigating losses, and partnering with cross-functional teams to implement effective actions that reduce risk and improve overall profitability.
• Maintain full responsibility for Security vendor management, including the tender process, vendor selection, contract negotiations, performance management, and compliance with H&M Global guidelines and service expectations, while ensuring all contracts remain active, updated, and renewed before expiration.
• Ensure all insurance policies are properly established, maintained, renewed, and paid on time to secure appropriate coverage and minimize organizational risk exposure.

Qualifications

• Bachelor’s degree in Security Management, Criminal Justice, Risk Management, Business Administration, or related field.
• Professional certifications preferred (e.g., CPP, PSP, CPO, IOSH/NEBOSH Safety Certification).
• Proven experience (3+ years) in retail security, loss prevention, or physical security management—preferably in a multinational or large-scale retail company.
• Strong knowledge of retail operations, security technologies, risk assessment methods, and investigative procedures.
• Solid understanding of health & safety legislation and crisis response protocols.
• Strong leadership, stakeholder management, and communication skills.
• High integrity, confidentiality, and strong ethical judgment.
• Analytical thinker with the ability to interpret data and translate insights into actionable plans.
• Ability to work under pressure, manage crises, and make timely decisions.
• Excellent organizational and project-management abilities.
• Fluent in English; additional languages are an advantage.

Additional Information

WHY YOU’LL LOVE WORKING HERE

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• You’ll be able to express your personal style with our employee discount at H&M, and COS.

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

Compensation: Annual salary is $113,994
H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.