Is the Technical Account Manager (Data Centre Operations) position remote, hybrid, or on-site?

The Technical Account Manager (Data Centre Operations) role at RM Staffing B.V. is a hybrid opportunity. The location specified by the employer is Aachen.

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21d 4h left to apply

Technical Account Manager (Data Centre Operations)

RM Staffing B.V.•🌍 Aachen•Estimated: $80,000 - $120,000

Internet and softwaremaster's degree

✨ AI Insights & Summary

This hybrid leadership role at an infrastructure-focused company offers a unique opportunity to be the technical bridge between clients and engineering teams. You'll manage the full project lifecycle for complex hardware deployments, leveraging your deep understanding of data center operations, server hardware, and power/cooling systems. If you excel at translating technical requirements, managing teams, and ensuring client success in a hands-on capacity, this position is ideal for driving growth and operational excellence in a specialized field.

About the Role

We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers, you will serve as a technically proficient single point of contact who truly understands hardware, power, and cooling. You will own the full project lifecycle from onboarding and scoping to managing complex hardware deployments and remote-hands operations. Your mission is to ensure that no technical requirement is "lost in translation" between the client and our engineering teams, providing a seamless, high-touch experience that drives account growth and operational excellence.

Core Qualifications

Experience: 3+ years in datacenter operations, infrastructure management, or technical account management.
Technical Proficiency: Hands-on experience with server hardware, structured cabling, and power/cooling systems.
Tooling: Expert-level familiarity with ITSM platforms (Jira, ServiceNow, or Zendesk).
Leadership: Proven ability to manage a technical team, conduct 1:1s, and handle resource planning.
Business Acumen: Experience managing project budgets, vendor RMAs, and Statement of Work (SOW) drafting.

Preferred Skills

Background in Managed Services (MSP), Colocation, or Cloud Infrastructure.
Familiarity with DCIM tools, asset management, and network fundamentals (VLANs, Cross-connects).
Certifications: PMP, ITIL Foundation, CompTIA Server+, or CDCP.