✨ AI Insights & Summary
Join Cleos Welt, a rapidly expanding FinTech and digital insurer specializing in pet insurance, and play a pivotal role in shaping the future of digital customer engagement. This is a unique opportunity for a motivated student to gain hands-on experience in developing cutting-edge CRM structures, AI-driven customer service solutions, and engaging digital communication strategies within a dynamic, growth-oriented environment. If you're eager to contribute innovative ideas and make a tangible impact on customer experiences in the digital insurance space, this role offers significant growth and learning potential.
About Cleos Welt
Cleos Welt is among the fastest-growing providers of digital insurance solutions for pets and their owners. As a FinTech and digital insurer, we combine insurance expertise with modern technology to offer digital, fair, and simple insurance solutions. We are growing dynamically and seek individuals eager to actively contribute with smart ideas and drive.
At Cleos Welt, you'll find the space to take on responsibility, contribute your ideas, and actively shape our world.
Your Tasks as a Working Student
As a working student, you will support us in designing state-of-the-art customer experiences and setting new standards for digital consulting communication. Our goal is to guide interested parties quickly, personally, and efficiently through chat, WhatsApp, email, and other digital channels. To achieve this, we are developing new CRM structures, automated consulting processes, and AI-powered customer service solutions. You will help us shape these solutions and create a customer experience that is simple, helpful, and conversion-driven.
- Develop conversion-driven content for digital lead & consulting journeys, chat flows, WhatsApp communication, and other touchpoints in collaboration with the team.
- Support the setup, introduction, and further development of our new CRM system.
- Structure content, question logic, and conversation flows to guide customers through their concerns clearly and help them find the right solution more easily.
- Test new consulting journeys, chat flows, and automations, analyze user behavior, and derive concrete improvement ideas.
- Take ownership of small projects related to customer experience, CRM, digital consulting, content structure, automation, and AI-powered customer service.
Your Qualifications
- Currently enrolled as a student, ideally in a degree program related to Digital Business, Marketing, Communications, Economics, or a comparable field.
- Interest in digital customer experiences, automated consulting, chatbots, AI applications, and modern customer communication.
- Good understanding of how digital communication should be structured to be understandable, helpful, and persuasive.
- Eagerness to learn and work with new CRM, chat, automation, and customer service tools.
- First experiences with CRM systems, sales, project management, or web development are helpful.
- Excellent academic performance, with a structured, independent, and meticulous work approach.
- Excellent German language skills (written and spoken) and a preference for teamwork.
Benefits
- Bring your dog to the office
- Hamburg's most beautiful office with Elbe river views and flexible hybrid options with regular on-site presence
- Flexible working hours with 20 hours per week
- Subsidy for the Deutschlandticket
- Discounted fitness memberships
- An environment with flat hierarchies, open communication, and ample room for initiative
Why Cleos Welt?
Because you'll help build a company dedicated to the future of pet health – we're looking for shapers for a brand with purpose and heart. You'll work in an environment that values trust, team spirit, and creative freedom.
In this role, you'll tackle a central future topic: How can digital consulting become simpler, more personal, and more efficient? You'll have the opportunity not only to learn about modern CRM, chat, and AI solutions but also to actively co-develop them.