Support Engineering Manager (APAC)

About Supabase

Supabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We're open source, we move fast, and our users are developers who notice when things are off.

About this Role

We're hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers. Support at Supabase is viewed as a high-leverage feedback loop, crucial for understanding user needs and shaping product development. You will be the primary leadership presence during APAC hours, ensuring seamless collaboration with EMEA and AMER counterparts. This role requires a blend of technical expertise to support your team and a proactive approach to anticipating their needs and removing obstacles.

What You'll Do

• Represent APAC for the global team: Serve as the leadership presence during APAC hours, maintaining shared standards, quality, and playbooks across regions.
• Genchi genbutsu (Go and See): Actively engage with support tickets to stay sharp and maintain visibility into user issues.
• Unify the team across timezones: Collaborate with EMEA and AMER counterparts on coverage, escalations, and handoffs to create a seamless global support experience.
• Translate signal into product: Act as a peer to Engineering and Product teams, surfacing patterns, filing bugs, advocating for fixes, and shortening the feedback loop from user issues to product improvements.
• Raise the technical bar on the team: Mentor and support engineers in improving their skills in Postgres, platform debugging, and system analysis, developing scalable playbooks and runbooks.
• Care about the whole experience: Treat support as a dialogue with the entire system, addressing network, schema, documentation, and expectation issues, not just single symptoms.

What We're Looking For

• Technical Foundation: Solid background in Postgres/SQL, Linux, sysadmin, backend or platform engineering, DevOps, or database work, with a demonstrated effort to stay current.
• Supabase-Adjacent Fluency: Comfort reasoning about auth flows, storage, serverless functions, realtime systems, or vector workloads. Ability to quickly get up to speed with Supabase.
• Management Experience: Proven experience leading a technical team (support, SRE, platform, engineering) with skills in feedback, 1:1s, and hiring.
• Operational Instincts: Proficient with metrics but able to discern the underlying story beyond the numbers.
• Writing Skills: Clear and concise English writing abilities, crucial for customer and internal communication.
• Customer Instinct: Genuine curiosity about users' goals and a belief in empowering users through effective support.

Bonus Points

• Familiarity with JavaScript/TypeScript and frontend frameworks (React, Vue, Svelte), plus Node.js.
• Experience supporting developer-facing products, open-source projects, or platforms with a public GitHub presence.
• Prior experience as a software developer, infrastructure operator, or on-call engineer.

Timezones & Logistics

• Full-time, remote, based in an APAC timezone.
• Monday to Friday; participation in the on-call rotation for weekend support engineering coverage.
• Close collaboration with the global Support leadership team, reporting to the Head of Support.

What We Offer

• Fully Remote: Hire globally, with a WeWork or co-working allowance.
• ESOP: Equity ownership for all team members.
• Tech Allowance: Budget for your ideal work setup.
• Health Benefits: 100% health insurance coverage for employees, 80% for dependents.
• Annual Off-Sites: Company-wide gathering annually.
• Flexible Work: Asynchronous operations, trusting you to manage your time.
• Professional Development: Annual education allowance for learning and growth.