Customer Success Role at empact

About empact

empact is building the decentralized energy provider for the building sector, paving the way for a climate-neutral and livable future. We are seeking dedicated individuals who want to drive change at the intersection of energy and buildings and are ready to take responsibility.

Your Responsibilities

• Shape the customer experience surrounding our energy projects, ensuring professional, transparent, and service-oriented support from initial contact through ongoing operation.
• Serve as the primary point of contact for residents, tenants, commercial clients, and property management companies, addressing all inquiries about our products and services.
• Manage the structured onboarding of new customers, clearly explaining our product world, and establishing a foundation for long-term, trusting relationships.
• Handle inquiries via digital channels and phone, finding pragmatic solutions and ensuring swift, reliable communication.
• Maintain customer and master data in our modern systems and actively support the development of our service, software, and process landscape.
• Collaborate closely with the Asset Management, Project Development, Finance, and Technical Operations teams to continuously enhance our customer experience.

Your Profile

• Completed commercial apprenticeship, business administration degree, or comparable qualification.
• Proven experience in customer service, customer success, or a similar customer-centric role, with a passion for delighting people.
• Clear, empathetic, and solution-oriented communication skills, maintaining composure in challenging situations.
• Structured, meticulous work approach with a high standard for quality, able to manage multiple tasks simultaneously.
• Interest in energy, real estate, or sustainability topics, with a desire to actively shape the energy transition.
• Ideally, prior experience with energy supply, the real estate industry, or commercial processes.

Why empact?

• Flexible Work Arrangements: Determine your optimal work location (remote, on-site, or mobile) and schedule your workday to best suit your tasks and personal needs.
• Prime Office Locations: Our offices in Cologne (near the Cathedral), Berlin (near Südkreuz), and Munich (near the Isar) offer well-connected and attractive working environments.
• Responsibility with Real Impact: Take ownership of your projects, make independent decisions, and actively shape processes and workflows.
• Targeted Development: We support your growth through individual further training, specialization opportunities, and career development paths.
• Connecting Teamwork: Even when working remotely, you are part of a strong team. Regular team meetings, project reviews, and cross-site exchanges ensure knowledge sharing.
• Security & Exciting Projects: Benefit from a permanent employment contract, 30 days of vacation, and diverse projects where your contribution makes a visible impact.
• Excellent Additional Benefits: Enjoy perks like Urban Sports or Wellpass, the Deutschlandticket, bike leasing, and other benefits to enhance your work life.

Contact Information

We look forward to receiving your application. For any questions, please feel free to contact us at people@empact.energy.

empact welcomes applications from individuals with diverse backgrounds, perspectives, and life experiences. We believe diversity strengthens us and is central to our path toward a sustainable future.