Day-2 Services Enterprise Architect

Why WWT?

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With $20 billion in annual revenue, WWT merges strategy, execution, and partnership to accelerate digital transformation outcomes for large public and private organizations worldwide. Our Advanced Technology Center serves as a collaborative ecosystem for cutting-edge hardware and software solutions, enabling customers and partners to conceptualize, test, and validate innovative technologies. With nearly 12,000 employees and over 55 global locations, WWT fosters a culture of determination, innovation, and inclusion, recognized for 13 consecutive years by Fortune and Great Place to Work®. We bridge the gap between business and technology to create a new world for our customers, partners, and communities.

What Will You Be Doing?

The Day-2 Services Enterprise Architect will lead Day-2 Support and Managed Services engagements and cross-functional technical teams through the pre-sales process and into production transition. This role is responsible for technical and consultative communication with WWT Sales, Engineers, Architects, and customers.

Key responsibilities include:

• Assisting Sales Enablement and Day-2 Leadership during engagements.
• Collaborating with leads and cross-functional teams on complex customer projects.
• Providing technical and business outcome leadership, ensuring alignment between WWT Engineers, Architects, and customer leaders.
• Leading customer-facing Day-2 services projects, developing deliverables such as presentations, solution options, plans, strategies, designs, assessments, and business case analyses.
• Acting as the "Solution / Technical Leader" in the "Two in the Box" model with PMO leadership to drive successful project outcomes.

Solutions / Technical Leadership Role:

• Understand all client scopes and objectives, serving as the primary external technical voice and internal escalation point during pre-sales and transition.
• Partner with Day-2 Leadership and PMO to resolve risks and issues promptly.
• Accountable for resolving technical risks and issues using WWT's resources and expertise.
• Ensure staff, contractors, and partners adhere to WWT best practices and templates.
• Review deployment documents, technical assessments, and other technical outputs for consistency and adherence to the "One Voice" standard.

Primary Responsibilities:

• Serve as the technical/line of business contact between WWT and the customer from initiation through transition into production, ensuring desired outcomes are met.
• Demonstrate ability to execute architecture activities and methodologies for comprehensive discovery, analysis, and technical/business recommendations.
• Utilize advanced communication skills, including business/technical writing and presentations.
• Present in-depth technical solutions effectively.
• Exhibit self-motivation and the ability to energize project teams.
• Drive to exceed customer and project goals.
• Employ thoughtful leadership and innovative thinking.
• Maintain a positive customer service attitude.
• Oversee project work delivery, ensuring quality, adherence to standards and delivery methodologies, and availability of resources.
• Possess a proven track record of customer focus and fostering long-term client relationships.
• Demonstrate expert knowledge of project architectural principles and practices.
• Willingness to travel up to 25%.
• Proactively identify and solve technical deficiencies.
• Take full responsibility for the execution and delivery of critical tasks/projects during pre-sales and transition.

Collaboration & Leadership:

• Convey the WWT vision in relatable terms to inspire and demonstrate improvements.
• Align with department and WWT strategic priorities, allocating time and resources accordingly.
• Demonstrate coaching and mentoring capabilities.
• Proactively expand technical knowledge.
• Exhibit professional maturity and presence.
• Act as a technical expert.
• Possess strong technical, problem-solving, and communication skills.
• Maintain current, in-depth knowledge of Day-2 services to represent them effectively during pre-sales.
• Stay current with industry trends and tools to provide best-practice insights and recommendations.
• Ensure all components and usage are consistent with applicable regulatory, departmental, IT, and corporate standards, policies, and guidelines, including international compliance standards.

Educational/Experience Requirements:

Minimum Requirements:

• BA/BS degree or equivalent proven experience.
• Multi-technology (WAN/LAN, DC, WLAN, Collaboration, Compute) and Managed Services – Day-2 Support experience managing complex projects and architecture.
• 8+ years of leadership experience in IT infrastructure architecture development and technology consulting, advisory, or professional services.
• Extensive client engagement/management experience, preferably in a Professional Services and Network Operations Center environment.
• Thorough understanding of financial processes - P&L and financial management.
• Financial acumen related to tracking and forecasting project costs.
• Thorough understanding of Information Technology Service Management (ITSM) including Information Technology Infrastructure Library (ITIL) practices.
• Strong written and verbal communication skills, with the ability to present ideas in a business-friendly and user-friendly language.
• Flexibility to work across multiple time zones.
• Experience working in a matrix organization.

Preferred Requirements:

• One or more major industry IT certifications, ideally with one or more of WWT’s core OEM partners.
• Demonstrated leadership, team building, and management skills.
• Global/remote work experience and compliance with international standards (e.g., data privacy).
• Advanced client-facing skills, including analyzing and providing solutions to complex architecture or services problems, influencing and negotiating with clients.
• Post-graduate training in a business-related discipline or management.

Compensation & Benefits:

Salary Range: The estimated base pay range for this position is $126,000.00 to $158,000.00 annually. Actual salary depends on factors like shift, location, experience, skill set, performance, licensure, and business needs. Geographic location may affect the range. Some positions may be eligible for variable incentive compensation (e.g., bonuses, commissions) not included in base pay.

Benefits: WWT offers a comprehensive benefits package for full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days/year), Holidays (10/year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Our Culture

WWT strives to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring WWT remains a great place to work for all.